For cafés & roasteries

Do you know what happensat your café when you're not there?

Repma answers your guests late into the night, tells you which branch needs you, helps you get found on Google Maps and runs your QR menu.

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The reality in numbers

Guests write late at night, and complaints hide among the stars

39%
of café reviews are written between 10 pm and 8 am, when nobody is holding the phone
19%
of café complaints sit inside a 4- or 5-star review, lost among the good ones
10 of 40
top Google Maps results for cafés in Riyadh and Jeddah are rated below 4.3 stars

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Where it slips away

Small things decide if a guest comes back

Five cafés on one street, and guests pick on Google
Repma posts on your profile with your photos and answers every guest, so your profile stays alive and shows up more in search.
The same latte tastes different at another branch
Repma shows which branch gets more complaints than usual about drinks, staff or waiting.
Every menu change means new prints
Your QR menu is included, with calories and caffeine as SFDA asks. Changes show at once.

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All included

What Repma does for your café

One platform for your Google presence at every branch, at one price per branch.

A reply for every guest
Badr, your digital employee, replies day and night, automatically or with your OK.
QR menu, included
Calories and caffeine as SFDA asks, changes show at once.
Better visibility on Google Maps
Posts with your photos, a verified profile and the right hours.
Which branch slips
Drinks, staff, waiting or price, sorted per branch.
A report every week
A PDF in your inbox, and Excel whenever you need it.
Low-star reviews on WhatsApp
They reach you with Badr's reply or draft, if you turn it on.

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Meet Badr

Badr answers your reviews in your name

Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.

Sarat Roastery

Badr

Your digital employee

Badr's settings

Who replies? You decide

4 and 5 starsAutomaticWith your OK
3 starsAutomaticWith your OK
1 and 2 starsAutomaticWith your OK

Tone: Friendly
Length: Short
Signature: Sarat Roastery team

WhatsApp alert for reviews that matter

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A reply by Badr

A light reply with your café's personality

Reem A.

6 min ago

Review on Google

Excellent coffee and lovely seating, but the order took a while and my cup arrived lukewarm.

Badr's reply

Posted on Google

Hi Reem, thank you for the kind words about the coffee and the seating. Your note about the waiting time and the cup's temperature has reached the branch team, and we look forward to your next visit.

Sarat Roastery team · Narjis, Riyadh

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Complaints

See which branch slips, and on what

Drinks, staff, waiting time, price and the place
When a complaint repeats: which day and which time of day
Guests who wrote that they will not come back

Sarat Roastery

Complaints by topic

Last 30 days

Food & drinksAbove usual12
Staff & service9
Waiting time6
Price & value5
Place & atmosphere3

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Found on Google

Get found on Google Maps

Most people choose from the first results on Google Maps. A complete, active profile, with regular replies and posts, gets found more often.

Google Maps

Sarat Roastery

4.6(1,284)·Open now

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Updates

A new Ethiopian crop just landed. Try it as a V60 or cold brew, from 7 am.

2 days ago

Repma profile check

Verified profile
Hours are right
A post every week
No duplicate profile

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Reports

A report every week, without asking

A PDF in your inbox every week, and in each branch manager's too
The top complaints, the serious ones, and who wrote they won't come back
Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group

Reputation report

Sarat Roastery

Last 7 days

64
New reviews: 4.5
Average rating: 35
Complaints: 2
Serious

Most complaints are about food & drinks (12)
3 customers wrote that they will not come back
Your Google profile was seen 3,240 times and led to 412 actions

Emailed every week to the owner and branch managers

PDFExcel

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QR menu

A café menu with calories and caffeine, included

Arabic and English, no app
Sold-out marks show for guests at once

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For groups and chains

Every branch. One screen.

Every branch on one screen
Ranked by what needs action; quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Know before reviews are lost.
WhatsApp alerts for low-star reviews
On WhatsApp with Badr's reply or draft, approved from your phone.
One report instead of dozens of emails
Weekly and monthly for every branch, with an Excel file.
A reminder before Ramadan and Eid
A reminder before each season, hours set on each branch's page.
Your team on one account
Colleagues on the same account, as admin or member.

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Start today

Live in 2 minutes. Badr works from day one.

1
Connect Google
The official connection to your Google Business Profile.
2
Pick your branches
All branches in one go, sorted by city and region automatically.
3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.

Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.

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One clear price per branch

Branches 1 to 3: 119 SAR
Branches 4 to 9: 99 SAR
From branch 10: 79 SAR

per branch per month. More than 20 branches? We set up a plan for you on WhatsApp.

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See every detail on our siterepma.io/…/cafes Get a demo with your data+966 54 686 8751

Sources: [1] Repma analysis of Google reviews, May to October 2026 [2] Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026. Names, reviews and replies in this deck are illustrative examples.

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