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For cafés & roasteries

Unhappy café guests don't tell the barista. They tell Google

Repma answers your guests late into the night, tells you which branch needs you, helps you get found on Google Maps and runs your QR menu.

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Sarat Roastery

Reem A.

6 min ago

Excellent coffee and lovely seating, but the order took a while and my cup arrived lukewarm.

Badr's reply

Posted on Google

Hi Reem, thank you for the kind words about the coffee and the seating. Your note about the waiting time and the cup's temperature has reached the branch team, and we look forward to your next visit.

Sarat Roastery team · Narjis, Riyadh

Cafés & roasteries

Repma is a Saudi platform that runs the Google Maps profiles of cafés and roasteries. Its AI agent, Badr, replies to every new review automatically, around the clock: in Saudi White Dialect when the guest writes in Arabic and in English when the guest writes in English, signed with the café and branch. Repma also sorts the last 30 days of complaints into fixed topics such as drinks, staff, waiting time and price, shows the guests who wrote that they will not come back, shows every branch on one screen, and includes a QR menu with calories and caffeine. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews, never promises a free drink or discount in a reply, and does not reply on delivery apps.

Repma team

By the numbers

Where it slips away

A café wins on details, and loses on details

A café guest comes back every week if they love the place, and compares five cafés on the same street if they do not.

  • The problem

    The late rush, and late reviews

    Close to 2 in 5 reviews arrive after 10 pm, while the team is busy with orders. The reply slips to the next day, and a bad review sits on top of the profile without an answer.

    Repma

    Badr replies to every review on time, in the café's own tone at every branch, without anyone stopping work.

  • The problem

    The same drink, a different taste at another branch

    In Repma's analysis, café complaints are most often about the drinks themselves, then about how staff treat guests. When the cause sits in one branch, you see it late.

    Repma

    Repma sorts complaints per branch into fixed topics and shows the branch where a topic runs above its usual.

  • The problem

    Complaints hidden among the stars

    Nearly 1 in 5 café complaints sits inside a 4- or 5-star review. The stars look fine, so nobody reads the remark, and it repeats at the branch for weeks.

    Repma

    Repma reads the text of every review, five-star ones included, pulls out the complaint and files it under its topic for each branch.

What Repma does

What Repma does for your café

Badr's replies

A light reply with your café's personality

Every reply passes fixed rules before it is published. A guest who praised a drink or a barista hears about it in the reply; an unhappy guest is pointed to the branch's number, without argument.

  • Saudi White Dialect or English, matching the review
  • Signed with the café, branch and city
  • No free drink or discount in a public reply
  • Your own instructions per branch, such as weekend hours or family seating
Sarat Roastery

Reem A.

6 min ago

Excellent coffee and lovely seating, but the order took a while and my cup arrived lukewarm.

Badr's reply

Posted on Google

Hi Reem, thank you for the kind words about the coffee and the seating. Your note about the waiting time and the cup's temperature has reached the branch team, and we look forward to your next visit.

Sarat Roastery team · Narjis, Riyadh

Complaints

See which branch slips, and on what

Repma reads every review with text, sorts complaints into fixed topics per branch and compares each branch with its usual. So you know where to step in before the rating drops.

  • Drinks, staff, waiting time, price and the place
  • When a complaint repeats: which day and which time of day
  • Guests who wrote that they will not come back
Sarat Roastery

Complaints by topic

Last 30 days
  • Food & drinksAbove usual12
  • Staff & service9
  • Waiting time6
  • Price & value5
  • Place & atmosphere3

QR menu

A café menu with calories and caffeine, included

Repma builds the menu from your Google profile, a photo or a PDF. It shows calories next to every item, and caffeine for drinks with the 400 mg daily limit, as the SFDA requires.

  • Arabic and English, no app
  • Sold-out marks show for guests at once
  • Your logo and colours on stands and stickers
  • Display only; ordering and payment stay at the counter

For groups and chains

Every branch of your café on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Sarat Roastery

Branches

By what needs action

  • Sarat Narjis · Riyadh

    Sharp drop: 3.7 in the last 7 days, usually 4.5

    4.30.4

  • Sarat Rawdah · Jeddah

    Many complaints: food & drinks

    4.50.2

  • Sarat Olaya · Riyadh

    Duplicate Google profile

    4.4±0.0

  • Sarat Dammam

    Nothing unusual

    4.70.1

  • Sarat Abha

    Nothing unusual

    4.80.1

Repma

New review

1 star · serious complaint

Sarat Rawdah · Jeddah

«Found a piece of plastic in the cake»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in a café reply

  • Promise a free drink, a discount or a refund
  • Argue with the guest about taste or price
  • Admit a fault management has not confirmed
  • Swear oaths or use exclamation marks
  • Ask the guest to write privately; he points them to the branch's number

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

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What's new in Repma

All updates

Questions

Repma for cafés & roasteries

We only have one café. Is Repma a fit?

Yes. Repma works for a single branch with the same features: Badr's replies, sorted complaints, alerts for serious complaints and the QR menu. It costs 119 SAR per month for the branch, with a 7-day trial.

A guest complained about the price. What does Badr reply?

Badr thanks the guest for their opinion without arguing and without promising a discount. The remark goes into the price and value topic, so you see whether it repeats at one branch or after a menu change.

Does Repma's menu show caffeine?

Yes. It shows caffeine for drinks with the 400 mg daily limit, calories next to every item and allergens from the SFDA list. The owner enters or confirms the numbers; Repma does not invent them.

A guest wrote they will not come back. What do we do?

Badr replies calmly and points them to the branch's number, and Repma flags the review and lists these guests per branch in the weekly report. If the complaint is serious, it is flagged in the complaints view, and the review reaches your WhatsApp if alerts are on.

Does Repma reply on delivery apps?

No. Repma focuses on Google Maps, where guests choose a café before they come.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

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Short deck

Sources

  1. [1]Repma analysis of Google reviews, May to October 2026
  2. [2]Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026

Illustrative example: Sarat Roastery