For dental clinics & centers
Most dental complaints have nothing to do with the treatment
Repma shows you whether it's booking, waiting or cost at each branch, answers every patient by healthcare rules and keeps every clinic's Google profile right.
- 7-day trial
- Cancel anytime
- Live in 2 minutes
Najd Smile CentersAbdulrahman
20 min agoMy appointment was at 5 and I got in at 6:15, and nobody apologized or told me why.
Badr's reply
Hello Abdulrahman, thank you for your time and for your note about the waiting time. We would like to hear the details, so please contact us on the clinic's number listed and we will follow up directly.
Najd Smile team · Hittin, Riyadh
Dental clinics & centers
Repma is a Saudi platform that runs the Google Maps profiles of dental clinics and centers. Its AI agent, Badr, replies to every new review in Saudi Arabic or in English, matching the review, with rules made for healthcare: he never confirms that the writer is your patient, never mentions the treatment, the dentist or the result, and never discusses prices in a public reply. Replies to one- to three-star reviews can wait for your approval. Repma also sorts complaints per branch into fixed topics such as waiting time, booking and payment, staff and care, shows the patients who wrote they will not come back, flags serious complaints, and sends one- and two-star reviews to your WhatsApp if you turn alerts on. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews.
Repma team
By the numbers
84%
of dental patients in Jeddah said online reviews are important or very important when choosing a clinic
Source [1]: Dental patient survey in Jeddah, 20191 in 4
Google reviews of dental clinics is a 1-star review; ratings split between 5 stars and 1
Source [2]: Saudi Dental Journal 2024: 285 clinics, 34,931 Google reviews1 in 10
negative reviews is about the treatment result; the rest is waiting, booking, trust, manner and cost
Source [2]: Saudi Dental Journal 2024: 285 clinics, 34,931 Google reviews
Where it slips away
Patients judge the clinic before they sit in the chair
In a study of 285 dental clinics in Riyadh, Jeddah and Dammam, long waits, booking mistakes and unanswered phones were among the top reasons for a 1-star review.
The problem
The 5 pm appointment starts at 6
A patient who waited an hour writes the same day. When the complaint repeats at one branch, nobody spots it among dozens of reviews.
RepmaRepma sorts complaints per branch and shows the branch where waiting or booking runs above its usual, and on which day and at what time.
The problem
The final bill is not what they were told
Surprise-cost complaints come up again and again at dental clinics. Answering with numbers in public opens an endless argument and reveals the patient's treatment.
RepmaBadr never discusses the price or the bill in a reply; he points the patient to the clinic's number, and management sees cost complaints per branch.
The problem
A reply that reveals the treatment
A reply like "We hope the crown feels comfortable now" confirms the patient's treatment in public. And replies are typed at reception, in a rush between patients.
RepmaBadr never mentions a treatment or a dentist and never confirms the visit, and sensitive replies wait for your approval.
What Repma does
What Repma does for your clinic
Badr's replies
A calm reply that protects patient privacy
Every reply passes healthcare rules before it is published, with a different tone for each star rating. A happy patient hears a sincere thank you; an unhappy one is pointed to the clinic's number, without argument.
- Never confirms the writer is a patient, never names the treatment or dentist
- No promised result, no best or guaranteed
- Never discusses price or the bill in public
- One- to three-star replies can wait for your approval
Najd Smile CentersAbdulrahman
20 min agoMy appointment was at 5 and I got in at 6:15, and nobody apologized or told me why.
Badr's reply
Hello Abdulrahman, thank you for your time and for your note about the waiting time. We would like to hear the details, so please contact us on the clinic's number listed and we will follow up directly.
Najd Smile team · Hittin, Riyadh
Complaints
See why patients leave one star
Badr reads the original text of every review and sorts complaints into fixed topics per branch, so you see whether the problem is waiting, reception or cost.
- Waiting time, booking and payment, staff, medical care
- When a complaint repeats: which day and which time
- Patients who wrote that they will not come back
- Each branch compared with the group's average
Najd Smile CentersComplaints by topic
Last 30 days- Waiting timeAbove usual13
- Ordering, booking & payment9
- Price & value6
- Staff & service5
- Medical care3
Serious complaints
Sterilization or pain complaints are flagged as serious at once
A review about unsterilized tools or pain after a visit needs quick action. Repma flags it as serious in the complaints view, and with alerts on the review reaches your WhatsApp with Badr's reply or draft, and the dentist's name stays inside your account.
- A WhatsApp alert for one- and two-star reviews, with Badr's reply or draft
- Serious complaints flagged per branch in the complaints view
- The dentist named in a complaint never appears in the reply
Repma
New review1 star · serious complaint
Najd Smile Rawdah · Riyadh
«They used the tools without sterilizing them in front of me»
- Badr's reply
- Waiting for your approval
- Next step
- Approve or edit from your phone
For groups and chains
Every clinic on one screen
Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.
Najd Smile CentersBranches
By what needs action
- Serious4.00.5
Najd Smile Hittin · Riyadh
Sharp drop: 3.3 in the last 7 days, usually 4.2
- Needs you4.30.2
Najd Smile Rawdah · Riyadh
Many complaints: waiting time
- Needs you4.4±0.0
Najd Smile Shati · Jeddah
Google profile not verified
- Quiet4.70.1
Najd Smile Khobar
Nothing unusual
- Quiet4.6±0.0
Najd Smile Qassim
Nothing unusual
Repma
New review1 star · serious complaint
Najd Smile Rawdah · Riyadh
«They used the tools without sterilizing them in front of me»
- Badr's reply
- Waiting for your approval
- Next step
- Approve or edit from your phone
Every branch on one screen
Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.
WhatsApp alerts for low-star reviews
One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.
One report instead of dozens of emails
A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.
A reminder before Ramadan and Eid
Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.
Your team on one account
Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.
Badr's fixed rules
What Badr never does in a dental reply
- Confirm that the writer is your patient, or mention their treatment or dentist
- Promise a result, or use best or guaranteed
- Discuss the price, the bill or insurance in public
- Admit a medical error, or argue with the patient
- Ask for details privately; he points them to the clinic's number
Getting started
Live in 2 minutes
- 1
Connect Google
The official connection to your Google Business Profile.
- 2
Pick your branches
All branches in one go, sorted by city and region automatically.
- 3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.
One clear price per branch
- Branches 1 to 3119 SARper branch per month
- Branches 4 to 999 SARper branch per month
- From branch 1079 SARper branch per month
More than 20 branches? We set up a plan for you on WhatsApp.
Start free trialWhat's new in Repma
Questions
Repma for dental clinics & centers
A patient named the dentist and the treatment in a review. What does Badr reply?
Badr thanks the patient without repeating the dentist's name or the treatment and without confirming the visit. If the review is negative, he points them to the clinic's number. The dentist's name goes into the praise or complaint list inside your account only.
A patient complained about the price. Does Badr answer with numbers?
No. Badr never discusses prices, the bill or insurance in a public reply, because that reveals the treatment and starts an argument. He thanks the patient and invites them to contact the clinic, and the remark shows for you under price and value.
Can the clinic review replies before they go live?
Yes. For each star group you choose direct publishing or approval first. You approve or edit from your phone and get a WhatsApp alert when a reply is waiting.
We have dental centers in several cities. How do we follow them?
Each center has its own page with its reviews and complaints, and head office sees all centers on the Branches page, ranked by what needs action, with one weekly and monthly report.
Does Repma delete bad reviews?
No. Repma never deletes or buys reviews. It replies to every review and helps you find the cause of complaints, and you can report a review that breaks Google's policies from your profile.
What does Repma cost for groups and chains?
119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.
Related guides
Other industries
Leave Google to Badr and focus on your business
Setup takes 2 minutes, and the trial runs 7 days on all your branches.
Short deckSources
- [1]Dental patient survey in Jeddah, 2019
- [2]Saudi Dental Journal 2024: 285 clinics, 34,931 Google reviews
Illustrative example: Najd Smile Centers