Repma
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For aesthetic, dermatology & laser clinics

Aesthetic decisions start on a screen and are confirmed by your reviews

Repma replies without promises or named procedures, holds sensitive replies for your medical director, shows what clients raise at each clinic and keeps its Google profile right.

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Lujain Clinics

Sarah

10 min ago

Lovely reception and a clean place, but I waited 40 minutes and the price was higher than the ad.

Badr's reply

Posted on Google

Hello Sarah, thank you for your time and for the kind words about our reception and the place. Your note about the time and the price matters to us, so please contact us on the clinic's number listed and we will go through the details with you.

Lujain Clinics team · Malqa, Riyadh

Aesthetic, dermatology & laser clinics

Repma is a Saudi platform that runs the Google Maps profiles of aesthetic, dermatology and laser clinics. Its AI agent, Badr, replies to every new review in Saudi Arabic or in English, matching the review, with rules made for healthcare: he never confirms that the writer is your client, never mentions the procedure or session, never promises a result, and never uses words such as guaranteed, instant or permanent. Sensitive replies can wait for your approval before anything goes live. Repma also sorts complaints per branch into fixed topics such as treatment and result, price, waiting time and booking. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews and never discusses offers or prices in a public reply.

Repma team

By the numbers

Where it slips away

In aesthetics, trust is the product

Clients see content on social media, then open Google Maps and read your reviews and replies before they book a consultation.

  • The problem

    A client expected a different result

    Result complaints are sensitive. Any reply with a promise, a medical explanation or a justification makes it bigger, and goes against the spirit of health advertising rules.

    Repma

    Badr never promises a result or explains the treatment; he points the client to the clinic's number, and the reply waits for your approval.

  • The problem

    The price in the ad is not the price in the clinic

    Offers change every month and price complaints show up in reviews. Arguing over numbers in public helps nobody.

    Repma

    Badr never discusses prices or offers in a reply, and management sees price complaints per branch under price and value.

  • The problem

    More privacy than any other sector

    An aesthetics client does not want anyone to know they visited. A reply that names the procedure or session exposes them to everyone.

    Repma

    Badr never confirms the visit or names a procedure, even when the writer mentioned it themselves.

What Repma does

What Repma does for your clinic

Badr's replies

An elegant reply without promises

Every reply passes healthcare rules before it is published. He thanks the writer in your clinic's tone, apologizes briefly when there is a complaint, and points them to the clinic's number.

  • Never names the procedure or session, never confirms the visit
  • No guaranteed, instant, permanent or best
  • Never discusses price or offers in public
  • Saudi White Dialect or English, matching the review
Lujain Clinics

Sarah

10 min ago

Lovely reception and a clean place, but I waited 40 minutes and the price was higher than the ad.

Badr's reply

Posted on Google

Hello Sarah, thank you for your time and for the kind words about our reception and the place. Your note about the time and the price matters to us, so please contact us on the clinic's number listed and we will go through the details with you.

Lujain Clinics team · Malqa, Riyadh

Approval first

The medical director approves before anything goes live

For each star group you choose direct publishing or approval first. Approve or edit from the phone, with a WhatsApp alert and a log of every step.

  • Approval by star rating and per branch
  • Edit the reply before it goes live in one tap
  • WhatsApp alert when a reply is waiting
  • A full log: who approved, and when
Lujain Clinics
10 min agoWaiting for approval

«Lovely reception and a clean place, but I waited 40 minutes and the price was higher than the ad.»

Badr's reply

Hello Sarah, thank you for your time and for the kind words about our reception and the place. Your note about the time and the price matters to us, so please contact us on the clinic's number listed and we will go through the details with you.

Checked before publishing

  • No promised result
  • No procedure or session named
  • No price or offer talk
ApproveEdit

Complaints

See whether the problem is the result, the wait or the price

Badr reads the original text of every review, sorts complaints into fixed topics per branch, and shows the branch where a topic runs above its usual level.

  • Treatment and result, price, waiting time, booking and payment
  • Alerts for serious complaints in the complaints view
  • Clients who wrote that they will not come back
  • Each branch compared with the group's average
Lujain Clinics

Complaints by topic

Last 30 days
  • Price & valueAbove usual11
  • Waiting time8
  • Treatment & result6
  • Ordering, booking & payment5
  • Staff & service4

For groups and chains

Every clinic on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Lujain Clinics

Branches

By what needs action

  • Lujain Malqa · Riyadh

    Sharp drop: 3.6 in the last 7 days, usually 4.4

    4.20.4

  • Lujain Zahra · Jeddah

    Many complaints: price & value

    4.40.2

  • Lujain Khobar

    Duplicate Google profile

    4.5±0.0

  • Lujain Nakheel · Riyadh

    Nothing unusual

    4.70.1

  • Lujain Madinah

    Nothing unusual

    4.6±0.0

Repma

New review

1 star · serious complaint

Lujain Zahra · Jeddah

«I got a burn after the session and nobody answered my call»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in an aesthetics reply

  • Name the procedure or session, or confirm that the writer is your client
  • Promise a result, or use guaranteed, instant or permanent
  • Discuss price or offers in public
  • Admit a medical error, or argue with the client
  • Ask for photos or details privately; he points them to the clinic's number

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

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What's new in Repma

All updates

Questions

Repma for aesthetic, dermatology & laser clinics

A client complained about the result. What does Badr reply?

Badr thanks her for her time and apologizes briefly for her experience, without naming the procedure, explaining the result or promising a correction session, and points her to the clinic's number. These replies can wait for the medical director's approval.

Do Badr's replies follow health advertising rules?

Badr avoids the wording the Ministry of Health's rules for health facility ads forbid, such as guaranteed, instant and best, and never repeats a client's experience or details. The final call on publishing stays with you.

We have clinics in several cities. How do we follow them?

Every clinic has its own Google profile and shows on the Branches page, ranked by what needs action. Head office sees everything, with one weekly and monthly report.

Does Repma reply to Instagram or Snapchat comments?

No. Repma focuses on Google Maps, where clients check a clinic before they book.

Does Repma delete bad reviews?

No. Repma never deletes or buys reviews. It replies to every review and helps you find the cause of complaints, and you can report a review that breaks Google's policies from your profile.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

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Short deck

Sources

  1. [1]Cureus study of 612 young adults in Saudi Arabia, 2026
  2. [2]IMARC, Saudi medical aesthetics market, 2026
  3. [3]Ministry of Health, advertising rules for private health facilities

Illustrative example: Lujain Clinics