Repma
Start trial

For medical centers & polyclinics

Patients ask Google before they call reception

Repma answers patients by healthcare rules, holds sensitive replies for your approval, shows where patients struggle and keeps every branch's Google profile right.

Start free trialGet a demo with your data
  • 7-day trial
  • Cancel anytime
  • Live in 2 minutes
Salamtak Medical

Huda S.

15 min ago

The doctor was excellent, but I waited an hour despite having an appointment, and reception never answers the phone.

Badr's reply

Posted on Google

Hello, thank you for your time and for your note about the waiting time and reaching reception. We would like to hear more, so please contact our patient relations team on the number listed and we will look into it.

Patient relations · Salamtak Medical, Yasmin

Medical centers & polyclinics

Repma is a Saudi platform that runs the Google Maps profiles of medical centers and polyclinics. Its AI agent, Badr, replies to patients' reviews in Saudi Arabic or in English, matching the review, with rules made for healthcare: he never confirms that the writer is your patient, never mentions a diagnosis, treatment or result, and never uses words such as best or guaranteed. Replies to one- to three-star reviews can wait for patient relations to approve them before anything goes live. Repma also sorts complaints per branch into fixed topics such as medical care, waiting time, booking and payment, and reception. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews and does not reply on medical booking platforms.

Repma team

By the numbers

Where it slips away

In healthcare, the reply itself is a responsibility

Patients read your reviews and your replies before they book. A wrong reply hurts more than no reply.

  • The problem

    One reply that exposes a patient

    A reply like "We are sorry about your appointment with the doctor" confirms in public that the writer was your patient, and with whom. And the reply is often typed in a rush at reception, between patients.

    Repma

    Badr never confirms that the writer is a patient, never names a doctor or treatment, and sensitive replies wait for your approval.

  • The problem

    The complaint is about waiting, not medicine

    Many patient complaints are about waiting, appointments, insurance and reception. Easy to fix when you see them early, and they grow when they get lost between branches.

    Repma

    Repma sorts complaints per branch into fixed topics and shows which topic runs above its usual, and when it repeats.

  • The problem

    Your ads are restricted, your reviews are open

    The Ministry of Health's rules for health facility ads do not allow patient testimonials or words such as best and guaranteed. Google reviews have become the place where patients read others' experiences.

    Repma

    Badr replies in the same spirit: no exaggeration, no promised results, one professional tone at every branch.

What Repma does

What Repma does for your medical center

Badr's replies

A professional reply that protects patient privacy

Every reply passes healthcare rules before it is published. He thanks the writer, apologizes briefly when there is a complaint and points them to patient relations, without any medical detail.

  • Never confirms the writer is a patient, never mentions the visit or doctor
  • No diagnosis, treatment or promised result
  • No best, guaranteed or instant
  • Unhappy patients are pointed to the patient relations number
Salamtak Medical

Huda S.

15 min ago

The doctor was excellent, but I waited an hour despite having an appointment, and reception never answers the phone.

Badr's reply

Posted on Google

Hello, thank you for your time and for your note about the waiting time and reaching reception. We would like to hear more, so please contact our patient relations team on the number listed and we will look into it.

Patient relations · Salamtak Medical, Yasmin

Approval first

Sensitive replies wait for your approval

For each star group you choose: Badr publishes directly, or prepares the reply and waits. The quality lead approves or edits from their phone, and every step is logged.

  • Approval by star rating and per branch
  • Edit the reply before it goes live in one tap
  • WhatsApp alert when a reply is waiting
  • A full log: who approved, and when
Salamtak Medical
15 min agoWaiting for approval

«The doctor was excellent, but I waited an hour despite having an appointment, and reception never answers the phone.»

Badr's reply

Hello, thank you for your time and for your note about the waiting time and reaching reception. We would like to hear more, so please contact our patient relations team on the number listed and we will look into it.

Checked before publishing

  • Does not confirm the writer is a patient
  • No diagnosis, treatment or result
  • No best or guaranteed
ApproveEdit

Complaints

See where patients struggle: booking, waiting or reception

Badr reads the original text of every review and sorts complaints into fixed topics per branch, and flags serious complaints with an alert in the complaints view.

  • Medical care, waiting time, booking and payment, staff, cleanliness
  • When a complaint repeats: which day and which time
  • Alerts for serious incidents in the complaints view
  • Each branch compared with the group's average
Salamtak Medical

Complaints by topic

Last 30 days
  • Waiting timeAbove usual16
  • Ordering, booking & payment10
  • Staff & service8
  • Medical care5
  • Cleanliness & hygiene2

For groups and chains

Every medical center and clinic on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Salamtak Medical

Branches

By what needs action

  • Salamtak Yasmin · Riyadh

    Sharp drop: 3.2 in the last 7 days, usually 4.0

    3.90.4

  • Salamtak Salamah · Jeddah

    Many complaints: waiting time

    4.10.1

  • Salamtak Faisaliyah · Dammam

    Google profile suspended

    4.0±0.0

  • Salamtak Taif

    Nothing unusual

    4.40.1

  • Salamtak Hail

    Nothing unusual

    4.3±0.0

Repma

New review

1 star · serious complaint

Salamtak Salamah · Jeddah

«My son fell off a broken chair in the waiting room»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in a medical reply

  • Confirm that the writer is your patient, or mention their visit or doctor
  • Mention a diagnosis, treatment, medication or result
  • Use best, guaranteed or instant
  • Admit a medical error, or argue with the patient
  • Ask for details privately; he points them to the patient relations number

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

Start free trial

What's new in Repma

All updates

Questions

Repma for medical centers & polyclinics

Are automatic replies right for healthcare?

Yes, with the right rules. Badr never confirms that the writer is your patient, never mentions a diagnosis, treatment or result, and avoids the exaggerated wording that health advertising rules forbid. Any star group can wait for your approval before publishing.

A patient named the doctor and their condition in a review. What does Badr reply?

Badr thanks the writer for their time without repeating the name or condition or confirming the visit, and points them to patient relations on the number listed. The details stay with you inside Repma and never appear in the reply.

We have several branches in several cities. How do we follow them?

Every branch has its own Google profile and shows on the Branches page, ranked by what needs action. Head office sees everything, with one weekly and monthly report.

Does Repma reply on medical booking platforms?

No. Repma focuses on Google Maps, where patients search for a doctor or a center. Booking platforms keep their reviews inside.

Can Repma delete a bad review?

No. Repma never deletes or buys reviews. It replies to every review professionally and helps you find and fix the cause of complaints. You can report a review that breaks Google's policies from your profile.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

Start free trialGet a demo with your data
Short deck

Sources

  1. [1]Riyadh resident survey, Int. J. Community Med. Public Health, 2025
  2. [2]Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026
  3. [3]Ministry of Health, advertising rules for private health facilities

Illustrative example: Salamtak Medical