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For hotels & serviced apartments

Your next guest reads your reviews long before reception

Repma answers every guest in Arabic and English, shows what keeps coming back in rooms, cleanliness and reception, and helps every property get found on Google Maps.

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Rahhal Hotel

Sarah M.

12 min ago

Great location and a clean room, but the AC was loud and check-in took far too long.

Badr's reply

Posted on Google

Hi Sarah, thank you for your time and for your note about the room and check-in. We would like to hear the details, so please reach our guest relations team on the number listed and we will look into it personally.

Rahhal Hotel team · Olaya, Riyadh

Hotels & serviced apartments

Repma is a Saudi platform that runs the Google Maps profiles of hotels and serviced apartments. Its AI agent, Badr, replies to every new review automatically, around the clock: in Saudi White Dialect when the guest writes in Arabic and in English when the guest writes in English, signed with the hotel and branch. Repma also sorts the last 30 days of complaints into fixed topics such as rooms and stay, cleanliness, staff, and booking and payment, and shows every property of a group on one screen. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews, never promises free nights or compensation in a reply, and does not reply on booking platforms.

Repma team

By the numbers

Where it slips away

Three moments decide: your hotel or the one next door

Guests compare hotels on the map in minutes and read the latest reviews and your replies before they open a booking site.

  • The problem

    A bad review on top, without a reply

    A guest wrote at night about the air conditioning or a slow check-in, and the reply waits for the morning shift. The next guest reads the complaint before your answer.

    Repma

    Badr replies to every review, day and night, in one hospitality tone for all your properties, without waiting for office hours.

  • The problem

    Guests in two languages

    Close to 1 in 5 hotel reviews with text is written in English, according to Repma's analysis. A reply in the wrong language reads like copy and paste.

    Repma

    Badr answers Arabic in Saudi dialect and English in English, and signs with the branch.

  • The problem

    The same problem in the same building

    A noisy air conditioner on one floor, or slow check-ins at peak time. Reviews say it every week, but nobody adds it up.

    Repma

    Repma sorts complaints into fixed topics per branch and shows which topic is running above its usual level.

What Repma does

What Repma does for your hotel

Badr's replies

A calm hotel reply, in the guest's language

Every reply passes fixed rules before it is published, with a different tone for each star rating. One- and two-star reviews can wait for your approval before anything goes live.

  • Saudi White Dialect or English, matching the review
  • Signed with the hotel and branch, so properties never mix
  • No free night, upgrade or refund promised in a public reply
  • Unhappy guests are pointed to the guest relations number
Rahhal Hotel

Sarah M.

12 min ago

Great location and a clean room, but the AC was loud and check-in took far too long.

Badr's reply

Posted on Google

Hi Sarah, thank you for your time and for your note about the room and check-in. We would like to hear the details, so please reach our guest relations team on the number listed and we will look into it personally.

Rahhal Hotel team · Olaya, Riyadh

Complaints

See what keeps coming up in rooms and reception

Badr reads the original text of every review, even a positive one with a remark in it, and sorts complaints into fixed topics per branch.

  • Rooms and stay, cleanliness, staff, booking and payment
  • Alerts for serious incidents such as safety or discrimination
  • Guests who wrote that they will not come back
  • Each branch compared with the group's average
Rahhal Hotel

Complaints by topic

Last 30 days
  • Rooms & stayAbove usual14
  • Staff & service9
  • Cleanliness & hygiene7
  • Ordering, booking & payment5
  • Price & value4

Serious complaints

Low-star reviews reach you on WhatsApp

A review about a locked fire exit, insects or abusive treatment cannot wait for the weekly meeting. Repma flags it as serious in the complaints view, and with alerts on for one- and two-star reviews it reaches your WhatsApp with Badr's reply or draft.

  • A WhatsApp alert for one- and two-star reviews, with Badr's reply or draft
  • Serious complaints flagged per branch in the complaints view
  • Open cases for every property on one screen

Repma

New review

1 star · serious complaint

Rahhal Corniche · Jeddah

«The fire exit on our floor was chained shut»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

For groups and chains

Every hotel and apartment building on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Rahhal Hotel

Branches

By what needs action

  • Rahhal Olaya · Riyadh

    Sharp drop: 3.4 in the last 7 days, usually 4.2

    4.10.6

  • Rahhal Corniche · Jeddah

    Many complaints: rooms & stay

    4.30.2

  • Rahhal Aziziyah · Makkah

    Google profile not verified

    4.0±0.0

  • Rahhal Khobar

    Nothing unusual

    4.60.1

  • Rahhal Apartments Malqa

    Nothing unusual

    4.50.2

Repma

New review

1 star · serious complaint

Rahhal Corniche · Jeddah

«The fire exit on our floor was chained shut»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in a hotel reply

  • Promise a free night, a room upgrade or a refund
  • Confirm a guest's stay details or room number
  • Admit a fault management has not confirmed, or argue with the guest
  • Discuss the bill or the booking in a public reply
  • Ask the guest to write privately; he points them to the hotel's number

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

Start free trial

What's new in Repma

All updates

Questions

Repma for hotels & serviced apartments

Does Repma reply to Booking.com or Agoda reviews?

No. Repma focuses on Google Maps, where guests see your hotel on the map before they open a booking site. Reviews on booking platforms stay on those platforms.

Our guests write in Arabic and English. How does Badr reply?

Badr answers Arabic reviews in Saudi White Dialect and English reviews in English, signed with the hotel and branch. You can add your own instructions, for example that the hotel is family-oriented or close to the Haram.

We are a hotel group and some profiles are not verified. What happens?

The Branches page checks the Google profile of every branch: verified or not, suspended or duplicate, and whether replies arrive or Google rejects them. A branch with a problem shows on its own with the step to fix it, and stays out of every comparison.

A guest asks for compensation in a review. Will Badr agree?

No. Badr never promises compensation, a free night or a discount in a public reply. He thanks the guest, apologizes briefly and invites them to contact guest relations on the number listed. The decision stays with you.

Does Repma work for serviced apartments?

Yes. Serviced apartments need the same: a reply to every review, complaints about cleanliness, air conditioning and key handover, and several buildings in several cities. Every building has its own Google profile and shows in the same view.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

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Short deck

Sources

  1. [1]Ministry of Tourism, Annual Statistical Report 2025
  2. [2]Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026
  3. [3]Repma analysis of Google reviews, May to October 2026

Illustrative example: Rahhal Hotel