Repma
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For restaurants

The 10 pm review decides tomorrow's tables

Repma answers every guest for you, shows which branch has a problem, helps you get found on Google Maps and runs your QR menu.

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Bait Al Jamr

Omar K.

8 min ago

The grills were tasty as always, but the order took 40 minutes and the food arrived a bit cold.

Badr's reply

Posted on Google

Hi Omar, thank you for sharing your visit, and we are glad you enjoyed the grills. Your note about the waiting time and the food temperature has reached the team, and we would like to hear the details, so please call the branch on the number listed.

Bait Al Jamr team · Malqa, Riyadh

Restaurants

Repma is a Saudi platform that runs the Google Maps profiles of restaurants. Its AI agent, Badr, replies to every new review automatically, around the clock: in Saudi White Dialect when the guest writes in Arabic and in English when the guest writes in English, signed with the restaurant and branch. Repma also sorts the last 30 days of complaints into fixed topics such as food and drinks, waiting time, staff and price, shows every branch of a chain on one screen, and includes a QR menu in Arabic and English for every branch. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews, never promises a free meal or discount in a reply, and does not reply on delivery apps.

Repma team

By the numbers

Where it slips away

Three moments you lose a guest without noticing

Guests pick a restaurant on the map: they read the latest reviews and your replies, and decide in under a minute.

  • The problem

    The night complaint waits for the morning

    Most reviews come in at dinner and after, while the manager is busy on the floor. By the time someone opens the phone, the complaint is the first thing the next guest reads.

    Repma

    Badr replies to every review, day and night, in the same tone at every branch. One- and two-star reviews can wait for your approval.

  • The problem

    The same dish, different at every branch

    In Repma's analysis, close to 2 in 5 restaurant complaints are about the food itself: taste, temperature, portion. When the problem sits in one branch, it disappears among the others' reviews.

    Repma

    Repma sorts complaints per branch and shows the branch whose food complaints run above its usual, with the guests' own words.

  • The problem

    The guest who decided not to come back

    This guest does not complain at the counter. They write on Google, go to the restaurant next door, and every guest after them reads it.

    Repma

    Repma flags "won't come back" reviews, and serious complaints such as food safety in the complaints view, and one- and two-star reviews reach your WhatsApp if you turn alerts on.

What Repma does

What Repma does for your restaurant

Badr's replies

A reply that sounds like the owner, not a bot

Every reply passes fixed rules before it is published and changes with the stars and the text. A guest who praised a dish hears about the dish; an unhappy guest is pointed to the branch's number.

  • Saudi White Dialect or English, matching the review
  • Signed with the restaurant, branch and city
  • No free meal, discount or admission of fault in a public reply
  • Never repeats claims of food poisoning or insects; he points to the number
Bait Al Jamr

Omar K.

8 min ago

The grills were tasty as always, but the order took 40 minutes and the food arrived a bit cold.

Badr's reply

Posted on Google

Hi Omar, thank you for sharing your visit, and we are glad you enjoyed the grills. Your note about the waiting time and the food temperature has reached the team, and we would like to hear the details, so please call the branch on the number listed.

Bait Al Jamr team · Malqa, Riyadh

Complaints

See which branch is struggling, and with what

More than 1 in 5 restaurant complaints sits inside a 4- or 5-star review. Badr reads the original text of every review and sorts complaints into fixed topics per branch.

  • Food and drinks, waiting time, staff, price, cleanliness
  • When a complaint repeats: which day and which time of day
  • Guests who wrote that they will not come back
  • Each branch compared with the chain's average
Bait Al Jamr

Complaints by topic

Last 30 days
  • Food & drinksAbove usual18
  • Waiting time11
  • Staff & service7
  • Price & value5
  • Cleanliness & hygiene2

QR menu

An Arabic and English menu for every branch, included

Repma builds the menu from your Google profile, a photo of the paper menu or a PDF. You check the prices and print the QR code, and every edit shows for guests at once, with no reprint.

  • Photos, sizes, sold-out marks and sale prices
  • Calories and allergens as the SFDA requires
  • No app: guests scan the code and the menu opens
  • Display only; ordering and payment stay at the counter

For groups and chains

Every branch of your restaurant on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Bait Al Jamr

Branches

By what needs action

  • Bait Al Jamr Malqa · Riyadh

    Sharp drop: 3.6 in the last 7 days, usually 4.4

    4.20.5

  • Bait Al Jamr Tahlia · Jeddah

    Many complaints: food & drinks

    4.40.2

  • Bait Al Jamr Shifa · Riyadh

    Many complaints: waiting time

    4.10.1

  • Bait Al Jamr Khobar

    Nothing unusual

    4.60.1

  • Bait Al Jamr Buraydah

    Nothing unusual

    4.5±0.0

Repma

New review

1 star · serious complaint

Bait Al Jamr Tahlia · Jeddah

«Found a hair in the rice, asked for the manager and nobody came»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in a restaurant reply

  • Promise a free meal, a discount or a refund
  • Admit a fault management has not confirmed, or argue with the guest
  • Repeat claims such as food poisoning or insects in public
  • Swear oaths or use exclamation marks
  • Ask the guest to write privately; he points them to the branch's number

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

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What's new in Repma

All updates

Questions

Repma for restaurants

Does Repma reply to delivery app reviews?

No. Repma focuses on Google Maps, where guests choose a restaurant before they come. Reviews on delivery apps stay inside those apps.

How does Badr know our dishes and our style?

Badr reads the text of every review and answers what the guest actually mentioned, such as a dish or an employee. You can add instructions per branch, for example that the restaurant is family-only or takes bookings by phone.

A guest wrote about food poisoning or an insect. What happens?

Badr neither repeats nor admits the claim in public. He thanks the guest briefly and invites them to call the branch. At the same time the complaint is flagged as serious in the complaints view, and the review reaches your WhatsApp if alerts are on for one- and two-star reviews.

We have 30 branches. How do we know which one needs attention?

The Branches page ranks branches by what needs action: a sharp rating drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away, so your day starts with the branch that needs you.

Is the QR menu included in the price?

Yes. The menu is included in every branch's subscription at no extra fee. It is display only: no online ordering and no online payment.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

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Short deck

Sources

  1. [1]SAMA point-of-sale data, September 2026
  2. [2]Repma analysis of Google reviews, May to October 2026

Illustrative example: Bait Al Jamr