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For gyms & fitness clubs

The machine broken for a month has been on Google for a month

Repma answers every member, shows which branch struggles with equipment, the place or membership and when, and helps every branch get found on Google Maps.

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Hirak Fitness

Saad M.

11 min ago

Big club and great coaches, but the squat rack has been broken for a month and the evening rush is unbearable.

Badr's reply

Posted on Google

Hi Saad, thank you for your words about the club and the coaches. Your note about the equipment and the crowding has reached the branch management, and we would like to hear more on the branch's number listed.

Hirak Fitness team · Narjis, Riyadh

Gyms & fitness clubs

Repma is a Saudi platform that runs the Google Maps profiles of gyms and fitness clubs, for men's and women's clubs. Its AI agent, Badr, replies to every new review automatically, around the clock: in Saudi White Dialect when the member writes in Arabic and in English when they write in English, signed with the club and branch. Repma also sorts complaints per branch into fixed topics such as training and equipment, cleanliness, staff, membership and payment, and the place, shows when a complaint repeats during the week and the day, and shows every branch on one screen. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews and never discusses contracts or refunds in a public reply.

Repma team

By the numbers

Where it slips away

Members decide to renew on the small things

Someone looking for a gym compares nearby branches on the map and reads members' complaints before paying.

  • The problem

    A broken machine and weak air conditioning

    Members write about the same machine every week, and the reviews pile up at one branch without reaching maintenance.

    Repma

    Repma sorts complaints per branch and shows the branch whose training and equipment complaints run above its usual.

  • The problem

    The after-work rush

    The complaint repeats at the same time every day, but nobody knows exactly when, or at which branch.

    Repma

    Repma shows when a complaint repeats: which day and which time, per branch, so you know where an extra coach or a change is needed.

  • The problem

    Renewals, cancellations and refunds

    Membership complaints turn into a debate about the contract in a public reply, and everyone looking for a gym reads it.

    Repma

    Badr never discusses contracts or amounts in a reply; he points the member to the branch's number, and the complaint shows for you under membership and payment.

What Repma does

What Repma does for your gym

Badr's replies

A reply with your club's spirit, for every member

Every reply passes fixed rules before it is published. A member who praised a coach hears about it; an unhappy member is pointed to the branch's number, without argument.

  • Saudi White Dialect or English, matching the review
  • Signed with the club and branch, men's or women's
  • Never discusses the contract, refunds or amounts in public
  • No free month or discount promised in a reply
Hirak Fitness

Saad M.

11 min ago

Big club and great coaches, but the squat rack has been broken for a month and the evening rush is unbearable.

Badr's reply

Posted on Google

Hi Saad, thank you for your words about the club and the coaches. Your note about the equipment and the crowding has reached the branch management, and we would like to hear more on the branch's number listed.

Hirak Fitness team · Narjis, Riyadh

Complaints

See where members struggle: equipment, cleanliness or membership

Badr reads the original text of every review, sorts complaints into fixed topics per branch, and shows the members who wrote that they will not renew.

  • Training and equipment, cleanliness, staff, membership and payment, the place
  • Members who wrote that they will not renew
  • Alerts for safety complaints in the complaints view
  • Each branch compared with the chain's average
Hirak Fitness

Complaints by topic

Last 30 days
  • Training & equipmentAbove usual14
  • Place & atmosphere9
  • Ordering, booking & payment7
  • Cleanliness & hygiene5
  • Staff & service4

When complaints repeat

Crowding and breakdowns have a time. Repma shows it

Every branch has a map of which day and which time complaints repeated over the last 8 weeks, so you know when you need an extra coach, maintenance or cleaning.

  • Days of the week and times of day, per branch
  • The busiest complaint slot and its topic
  • The branch compared with itself before and after a change
Hirak Fitness

When members complain

Last 8 weeks
SunMonTueWedThuFriSat
Morning
Noon
Afternoon
Evening
Night

Peak: Mon, Evening · Training & equipment

For groups and chains

Every club on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Hirak Fitness

Branches

By what needs action

  • Hirak Narjis Men · Riyadh

    Sharp drop: 3.2 in the last 7 days, usually 4.1

    3.90.5

  • Hirak Rawdah Women · Jeddah

    Many complaints: training & equipment

    4.20.2

  • Hirak Olaya Men · Riyadh

    Many complaints: place & atmosphere

    4.00.1

  • Hirak Khobar Women

    Nothing unusual

    4.50.1

  • Hirak Madinah Men

    Nothing unusual

    4.3±0.0

Repma

New review

1 star · serious complaint

Hirak Rawdah Women · Jeddah

«The cable snapped while I was training and nobody could help»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in a gym reply

  • Discuss the contract, renewal or refund in public
  • Promise a free month, a discount or a freeze
  • Admit a fault management has not confirmed, or argue with the member
  • Swear oaths or use exclamation marks
  • Ask the member to write privately; he points them to the branch's number

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

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What's new in Repma

All updates

Questions

Repma for gyms & fitness clubs

We have men's and women's branches. Can we separate them?

Yes. Group branches, for example into men's and women's, and each group gets its own ranking and comparison on the branch board. Add instructions per branch, so the reply's tone fits its members.

A member complained about a refused refund. What does Badr reply?

Badr thanks the member for the note without discussing the contract or the amount in public, and points them to the branch's number. The complaint shows for you under ordering and payment, so you see whether it repeats at one branch.

How do we know when complaints pile up?

Every branch page has a map of weekdays and times of day over the last 8 weeks, showing when complaints of each topic repeat. For example, crowding complaints between 7 and 11 pm on Sunday and Monday.

We have clubs in several districts. How do we follow them?

Every club has its own page with its reviews and complaints, and head office sees every club on the Branches page, with one weekly and monthly report and an Excel file.

Does Repma delete bad reviews?

No. Repma never deletes or buys reviews. It replies to every review and helps you find the cause of complaints, and you can report a review that breaks Google's policies from your profile.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

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Sources

  1. [1]FIBO and Ministry of Sport, Saudi fitness market report, 2025
  2. [2]Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026

Illustrative example: Hirak Fitness