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For retail stores & chains

The customer who won't come back doesn't tell the cashier. They tell Google

Repma answers every customer, shows which branch is losing customers and why, and keeps hours and Google profiles right for every branch.

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Dana Perfumes

Fahad

9 min ago

Lovely perfume, but they refused to exchange the box even though it was still sealed, and the staff were not helpful.

Badr's reply

Posted on Google

Hi Fahad, thank you for your time, and we are glad you liked the perfume. Your note about the exchange and how you were treated has reached the branch management, and we would like to hear the details, so please call the branch on the number listed.

Dana Perfumes team · Olaya, Riyadh

Retail stores & chains

Repma is a Saudi platform that runs the Google Maps profiles of retail stores and chains, such as perfume, fashion, sweets, electronics and furniture. Its AI agent, Badr, replies to every new review automatically, around the clock: in Saudi White Dialect when the customer writes in Arabic and in English when they write in English, signed with the store and branch. Repma also sorts complaints per branch into fixed topics such as products, ordering and payment, staff and price, shows every branch on one screen, and reminds you before Ramadan and Eid on each branch's page, where you set its special hours and the change goes straight to Google. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews, never promises a discount or refund in a reply, and does not reply to online store reviews.

Repma team

By the numbers

Where it slips away

The same product, a different experience at every branch

Customers can buy the same product at any branch. What differs is how they are treated and how things work, and that is exactly what they write on Google.

  • The problem

    Exchanges and payment differ from branch to branch

    In Repma's analysis, retail complaints are most often about ordering, payment and procedures, then about staff. When the problem sits in one branch, it gets lost among dozens.

    Repma

    Repma sorts complaints per branch into fixed topics and shows the branch where a topic runs above its usual.

  • The problem

    Ramadan and Eid with old hours

    A customer arrives at 11 pm in Ramadan and finds the branch closed, because the Google hours were never updated. With dozens of branches, manual updates slip.

    Repma

    Each branch's page reminds you before Ramadan and Eid, and you set its special hours there, mall hours for mall branches included.

  • The problem

    Mall branches with duplicate or unverified profiles

    A mall branch has two Google profiles, or an unverified one that replies never reach. Reviews get split and lost.

    Repma

    The Branches page checks every branch's profile: verified or not, suspended or duplicate, and whether replies arrive or Google rejects them.

What Repma does

What Repma does for your stores

Badr's replies

Your brand's voice at every branch

Every reply passes fixed rules before it is published. A customer who praised an employee or a product hears about it; an unhappy customer is pointed to the branch's number, with no promises.

  • Saudi White Dialect or English, matching the review
  • Signed with the store, branch and city
  • No discount, refund or exchange promised in a public reply
  • Your own instructions per branch, such as mall branches or seasonal hours
Dana Perfumes

Fahad

9 min ago

Lovely perfume, but they refused to exchange the box even though it was still sealed, and the staff were not helpful.

Badr's reply

Posted on Google

Hi Fahad, thank you for your time, and we are glad you liked the perfume. Your note about the exchange and how you were treated has reached the branch management, and we would like to hear the details, so please call the branch on the number listed.

Dana Perfumes team · Olaya, Riyadh

Complaints

See which branch is losing customers, and why

Badr reads the original text of every review, sorts complaints into fixed topics per branch, and shows the customers who wrote that they will not come back.

  • Products, ordering and payment, staff, price, waiting time
  • Customers who wrote that they will not come back
  • Instant alerts for serious complaints such as discrimination or abuse
  • Each branch compared with the chain's average
Dana Perfumes

Complaints by topic

Last 30 days
  • Ordering, booking & paymentAbove usual12
  • Staff & service9
  • Products6
  • Price & value4
  • Waiting time2

Seasonal hours

A reminder for Ramadan and Eid hours at each branch

Before Ramadan and Eid the branch page reminds you, and you set its special hours and dates there. Repma sends the change to the Google profile and checks it before it goes live.

  • Opening hours, Ramadan, Eid and holidays
  • Saudi occasion dates ready, and you can adjust them
  • Mall branches can keep the mall's hours
  • See when Google did not accept a change
Dana Perfumes

Ramadan hours

  • Reminder: Ramadan in 30 days
  • Branch: 8 pm to 2 am
  • Mall branches: mall hours
  • Dana Olaya · Riyadh
  • Dana Hamra (mall) · Jeddah
  • Dana Dhahran (mall)
  • Dana Madinah
  • Dana Makkah

Ramadan hours updated on Google

For groups and chains

Every branch of your store on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Dana Perfumes

Branches

By what needs action

  • Dana Olaya · Riyadh

    Sharp drop: 3.4 in the last 7 days, usually 4.3

    4.10.5

  • Dana Hamra (mall) · Jeddah

    Many complaints: ordering, booking & payment

    4.30.2

  • Dana Dhahran (mall)

    Duplicate Google profile

    4.4±0.0

  • Dana Madinah

    Nothing unusual

    4.70.1

  • Dana Makkah

    Nothing unusual

    4.6±0.0

Repma

New review

1 star · serious complaint

Dana Hamra (mall) · Jeddah

«The employee made racist remarks to me in front of everyone»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in a retail reply

  • Promise a discount, refund or exchange in public
  • Discuss the return policy or the bill in public
  • Admit a fault management has not confirmed, or argue with the customer
  • Swear oaths or use exclamation marks
  • Ask the customer to write privately; he points them to the branch's number

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

Start free trial

What's new in Repma

All updates

Questions

Repma for retail stores & chains

Does Repma work for sweets and perfume stores?

Yes. Sweets, chocolate, perfume, fashion, electronics and furniture stores all need the same: a reply to every review, complaints sorted per branch, and correct seasonal hours on Google.

How do we change Ramadan hours on Google?

Before Ramadan each branch's page reminds you, and you set the Ramadan hours and dates there. Repma sends the change to that branch's Google profile, and mall branches can keep the mall's hours. If Google does not accept a change, the branch page shows it.

A customer asked for a refund in a review. Will Badr agree?

No. Badr never promises a refund, exchange or discount in a public reply. He thanks the customer and points them to the branch's number, and the decision stays with you and your policy.

Does Repma reply to online store reviews?

No. Repma focuses on Google Maps, where customers choose the nearest branch before they visit.

We have branches in several cities. How do we follow them?

Repma sorts branches by city and region on its own, and you see them all on the Branches page, ranked by what needs action, with one weekly and monthly report for every branch and an Excel file.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

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Short deck

Sources

  1. [1]PwC Voice of the Consumer 2024, Saudi Arabia findings
  2. [2]Repma analysis of Google reviews, May to October 2026

Illustrative example: Dana Perfumes