For retail stores & chains
Unhappy customers don't complain at the till.They complain on Google.
Repma answers every customer, shows which branch is losing customers and why, and keeps hours and Google profiles right for every branch.
- 7-day trial
- Cancel anytime
- Live in 2 minutes
1 / 11The reality in numbers
Customers read before they buy, and write before they disappear
84%
of consumers in Saudi Arabia look up a company's reviews on social media before they buy
1 in 4
unhappy retail customers write that they will not come back
1 in 3
retail complaints are about ordering, payment and procedures; the product itself is the least common reason
2 / 11Where it slips away
Same products, a different experience at every branch
One branch keeps losing customers, and you don't know why
Repma shows which branch has more complaints than usual about staff, payment, products or price.
Ramadan and Eid hours are wrong on Google
Repma reminds you before each season, and you set each branch's hours on its page, mall branches included.
Mall branches with duplicate or unverified profiles
Repma checks every branch's Google profile: verified, suspended or duplicate, so customers find the right branch.
3 / 11All included
What Repma does for your stores
One platform for your Google presence at every branch, at one price per branch.
A reply for every customer
Badr, your digital employee, replies day and night, automatically or with your OK.
Which branch loses customers
Staff, payment, products or price, per branch.
Better visibility on Google Maps
Posts with your photos, a verified profile and the right hours.
A report every week
A PDF in your inbox, and Excel whenever you need it.
Seasonal hours reminders
Before Ramadan, Eid and holidays, for each branch.
Every branch, one screen
Sorted by what needs you first.
4 / 11Meet Badr
Badr answers your reviews in your name
Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.
- Set each star group on its own, for example praise automatic and complaints with your OK
- Pick the tone, the length, the signature and the contact number
- A WhatsApp alert when a review needs you
Dana Perfumes
Badr
Your digital employee
Who replies? You decide
- 4 and 5 starsAutomaticWith your OK
- 3 starsAutomaticWith your OK
- 1 and 2 starsAutomaticWith your OK
- Tone
- Friendly
- Length
- Short
- Signature
- Dana Perfumes team
WhatsApp alert for reviews that matter
Dana PerfumesFahad
9 min agoLovely perfume, but they refused to exchange the box even though it was still sealed, and the staff were not helpful.
Badr's reply
Hi Fahad, thank you for your time, and we are glad you liked the perfume. Your note about the exchange and how you were treated has reached the branch management, and we would like to hear the details, so please call the branch on the number listed.
Dana Perfumes team · Olaya, Riyadh
5 / 11Complaints
See which branch is losing customers, and why
- Products, ordering and payment, staff, price, waiting time
- Customers who wrote that they will not come back
- Instant alerts for serious complaints such as discrimination or abuse
Dana PerfumesComplaints by topic
Last 30 days- Ordering, booking & paymentAbove usual12
- Staff & service9
- Products6
- Price & value4
- Waiting time2
6 / 11Found on Google
Get found on Google Maps
Most people choose from the first results on Google Maps. A complete, active profile, with regular replies and posts, gets found more often.
- Posts on your profile up to twice a week, with your real photos. Approve them or let them go live on their own
- Regular replies and posts show Google your profile is active
- A check of every branch profile: verified, suspended or duplicate, with the right opening hours
Google MapsDana Perfumes
4.6(1,284)·Open now
Updates
Our new winter scent is in at every branch. Come try it, 10 am to midnight.
2 days ago
Repma profile check
- Verified profile
- Hours are right
- A post every week
- No duplicate profile
7 / 11Reports
A report every week, without asking
- A PDF in your inbox every week, and in each branch manager's too
- The top complaints, the serious ones, and who wrote they won't come back
- Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group
Reputation report
Dana Perfumes
- 64
- New reviews
- 4.5
- Average rating
- 33
- Complaints
- 2
- Serious
- Most complaints are about ordering, booking & payment (12)
- 3 customers wrote that they will not come back
- Your Google profile was seen 3,240 times and led to 412 actions
Emailed every week to the owner and branch managers
PDFExcel8 / 11Seasonal hours
A reminder for Ramadan and Eid hours at each branch
- Opening hours, Ramadan, Eid and holidays
- Saudi occasion dates ready, and you can adjust them
- Mall branches can keep the mall's hours
Dana PerfumesRamadan hours
- Reminder: Ramadan in 30 days
- Branch: 8 pm to 2 am
- Mall branches: mall hours
- Dana Olaya · Riyadh
- Dana Hamra (mall) · Jeddah
- Dana Dhahran (mall)
- Dana Madinah
- Dana Makkah
Ramadan hours updated on Google
9 / 11For groups and chains
Every branch. One screen.
Dana PerfumesBranches
By what needs action
- Serious4.10.5
Dana Olaya · Riyadh
Sharp drop: 3.4 in the last 7 days, usually 4.3
- Needs you4.30.2
Dana Hamra (mall) · Jeddah
Many complaints: ordering, booking & payment
- Needs you4.4±0.0
Dana Dhahran (mall)
Duplicate Google profile
- Quiet4.70.1
Dana Madinah
Nothing unusual
- Quiet4.6±0.0
Dana Makkah
Nothing unusual
Repma
New review1 star · serious complaint
Dana Hamra (mall) · Jeddah
«The employee made racist remarks to me in front of everyone»
- Badr's reply
- Waiting for your approval
- Next step
- Approve or edit from your phone
Every branch on one screen
Ranked by what needs action; quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Know before reviews are lost.
WhatsApp alerts for low-star reviews
On WhatsApp with Badr's reply or draft, approved from your phone.
One report instead of dozens of emails
Weekly and monthly for every branch, with an Excel file.
A reminder before Ramadan and Eid
A reminder before each season, hours set on each branch's page.
Your team on one account
Colleagues on the same account, as admin or member.
10 / 11Start today
Live in 2 minutes. Badr works from day one.
- 1
Connect Google
The official connection to your Google Business Profile.
- 2
Pick your branches
All branches in one go, sorted by city and region automatically.
- 3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.
Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.
Sources: [1] PwC Voice of the Consumer 2024, Saudi Arabia findings [2] Repma analysis of Google reviews, May to October 2026. Names, reviews and replies in this deck are illustrative examples.
One clear price per branch
- Branches 1 to 3
- 119 SAR
- Branches 4 to 9
- 99 SAR
- From branch 10
- 79 SAR
per branch per month
More than 20 branches? We set up a plan for you on WhatsApp.
- 7-day trial
- Cancel anytime
- Live in 2 minutes
Scan for the full details
repma.io/en/industries/retail
+966 54 686 8751
11 / 11For retail stores & chains
Unhappy customers don't complain at the till.They complain on Google.
Repma answers every customer, shows which branch is losing customers and why, and keeps hours and Google profiles right for every branch.
- 7-day trial
- Cancel anytime
- Live in 2 minutes
1 / 13The reality in numbers
Customers read before they buy, and write before they disappear
84%
of consumers in Saudi Arabia look up a company's reviews on social media before they buy
1 in 4
unhappy retail customers write that they will not come back
1 in 3
retail complaints are about ordering, payment and procedures; the product itself is the least common reason
2 / 13Where it slips away
Same products, a different experience at every branch
One branch keeps losing customers, and you don't know why
Repma shows which branch has more complaints than usual about staff, payment, products or price.
Ramadan and Eid hours are wrong on Google
Repma reminds you before each season, and you set each branch's hours on its page, mall branches included.
Mall branches with duplicate or unverified profiles
Repma checks every branch's Google profile: verified, suspended or duplicate, so customers find the right branch.
3 / 13All included
What Repma does for your stores
One platform for your Google presence at every branch, at one price per branch.
A reply for every customer
Badr, your digital employee, replies day and night, automatically or with your OK.
Which branch loses customers
Staff, payment, products or price, per branch.
Better visibility on Google Maps
Posts with your photos, a verified profile and the right hours.
A report every week
A PDF in your inbox, and Excel whenever you need it.
Seasonal hours reminders
Before Ramadan, Eid and holidays, for each branch.
Every branch, one screen
Sorted by what needs you first.
4 / 13
Meet Badr
Badr answers your reviews in your name
Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.
Dana PerfumesBadr
Your digital employee
Who replies? You decide
- 4 and 5 starsAutomaticWith your OK
- 3 starsAutomaticWith your OK
- 1 and 2 starsAutomaticWith your OK
- Tone
- Friendly
- Length
- Short
- Signature
- Dana Perfumes team
WhatsApp alert for reviews that matter
5 / 13A reply by Badr
Your brand's voice at every branch
Fahad
Review on GoogleLovely perfume, but they refused to exchange the box even though it was still sealed, and the staff were not helpful.
Badr's reply
Hi Fahad, thank you for your time, and we are glad you liked the perfume. Your note about the exchange and how you were treated has reached the branch management, and we would like to hear the details, so please call the branch on the number listed.
Dana Perfumes team · Olaya, Riyadh
6 / 13Complaints
See which branch is losing customers, and why
- Products, ordering and payment, staff, price, waiting time
- Customers who wrote that they will not come back
- Instant alerts for serious complaints such as discrimination or abuse
Dana PerfumesComplaints by topic
Last 30 days- Ordering, booking & paymentAbove usual12
- Staff & service9
- Products6
- Price & value4
- Waiting time2
7 / 13Found on Google
Get found on Google Maps
Most people choose from the first results on Google Maps. A complete, active profile, with regular replies and posts, gets found more often.
Google MapsDana Perfumes
4.6(1,284)·Open now
Updates
Our new winter scent is in at every branch. Come try it, 10 am to midnight.
2 days ago
Repma profile check
- Verified profile
- Hours are right
- A post every week
- No duplicate profile
8 / 13Reports
A report every week, without asking
- A PDF in your inbox every week, and in each branch manager's too
- The top complaints, the serious ones, and who wrote they won't come back
- Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group
Reputation report
Dana Perfumes
- 64
- New reviews
- 4.5
- Average rating
- 33
- Complaints
- 2
- Serious
- Most complaints are about ordering, booking & payment (12)
- 3 customers wrote that they will not come back
- Your Google profile was seen 3,240 times and led to 412 actions
Emailed every week to the owner and branch managers
PDFExcel9 / 13Seasonal hours
A reminder for Ramadan and Eid hours at each branch
- Opening hours, Ramadan, Eid and holidays
- Saudi occasion dates ready, and you can adjust them
- Mall branches can keep the mall's hours
Dana PerfumesRamadan hours
- Reminder: Ramadan in 30 days
- Branch: 8 pm to 2 am
- Mall branches: mall hours
- Dana Olaya · Riyadh
- Dana Hamra (mall) · Jeddah
- Dana Dhahran (mall)
- Dana Madinah
- Dana Makkah
Ramadan hours updated on Google
10 / 13For groups and chains
Every branch. One screen.
Every branch on one screen
Ranked by what needs action; quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Know before reviews are lost.
WhatsApp alerts for low-star reviews
On WhatsApp with Badr's reply or draft, approved from your phone.
One report instead of dozens of emails
Weekly and monthly for every branch, with an Excel file.
A reminder before Ramadan and Eid
A reminder before each season, hours set on each branch's page.
Your team on one account
Colleagues on the same account, as admin or member.
11 / 13Start today
Live in 2 minutes. Badr works from day one.
- 1
Connect Google
The official connection to your Google Business Profile.
- 2
Pick your branches
All branches in one go, sorted by city and region automatically.
- 3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.
Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.
12 / 13One clear price per branch
- Branches 1 to 3
- 119 SAR
- Branches 4 to 9
- 99 SAR
- From branch 10
- 79 SAR
per branch per month. More than 20 branches? We set up a plan for you on WhatsApp.
- 7-day trial
- Cancel anytime
- Live in 2 minutes
Sources: [1] PwC Voice of the Consumer 2024, Saudi Arabia findings [2] Repma analysis of Google reviews, May to October 2026. Names, reviews and replies in this deck are illustrative examples.
13 / 13