For retail stores & chains

Unhappy customers don't complain at the till.They complain on Google.

Repma answers every customer, shows which branch is losing customers and why, and keeps hours and Google profiles right for every branch.

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The reality in numbers

Customers read before they buy, and write before they disappear

84%
of consumers in Saudi Arabia look up a company's reviews on social media before they buy
1 in 4
unhappy retail customers write that they will not come back
1 in 3
retail complaints are about ordering, payment and procedures; the product itself is the least common reason

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Where it slips away

Same products, a different experience at every branch

One branch keeps losing customers, and you don't know why
Repma shows which branch has more complaints than usual about staff, payment, products or price.
Ramadan and Eid hours are wrong on Google
Repma reminds you before each season, and you set each branch's hours on its page, mall branches included.
Mall branches with duplicate or unverified profiles
Repma checks every branch's Google profile: verified, suspended or duplicate, so customers find the right branch.

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All included

What Repma does for your stores

One platform for your Google presence at every branch, at one price per branch.

A reply for every customer
Badr, your digital employee, replies day and night, automatically or with your OK.
Which branch loses customers
Staff, payment, products or price, per branch.
Better visibility on Google Maps
Posts with your photos, a verified profile and the right hours.
A report every week
A PDF in your inbox, and Excel whenever you need it.
Seasonal hours reminders
Before Ramadan, Eid and holidays, for each branch.
Every branch, one screen
Sorted by what needs you first.

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Meet Badr

Badr answers your reviews in your name

Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.

Dana Perfumes

Badr

Your digital employee

Badr's settings

Who replies? You decide

4 and 5 starsAutomaticWith your OK
3 starsAutomaticWith your OK
1 and 2 starsAutomaticWith your OK

Tone: Friendly
Length: Short
Signature: Dana Perfumes team

WhatsApp alert for reviews that matter

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A reply by Badr

Your brand's voice at every branch

Fahad

9 min ago

Review on Google

Lovely perfume, but they refused to exchange the box even though it was still sealed, and the staff were not helpful.

Badr's reply

Posted on Google

Hi Fahad, thank you for your time, and we are glad you liked the perfume. Your note about the exchange and how you were treated has reached the branch management, and we would like to hear the details, so please call the branch on the number listed.

Dana Perfumes team · Olaya, Riyadh

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Complaints

See which branch is losing customers, and why

Products, ordering and payment, staff, price, waiting time
Customers who wrote that they will not come back
Instant alerts for serious complaints such as discrimination or abuse

Dana Perfumes

Complaints by topic

Last 30 days

Ordering, booking & paymentAbove usual12
Staff & service9
Products6
Price & value4
Waiting time2

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Found on Google

Get found on Google Maps

Most people choose from the first results on Google Maps. A complete, active profile, with regular replies and posts, gets found more often.

Google Maps

Dana Perfumes

4.6(1,284)·Open now

DirectionsCallWebsiteSave

Updates

Our new winter scent is in at every branch. Come try it, 10 am to midnight.

2 days ago

Repma profile check

Verified profile
Hours are right
A post every week
No duplicate profile

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Reports

A report every week, without asking

A PDF in your inbox every week, and in each branch manager's too
The top complaints, the serious ones, and who wrote they won't come back
Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group

Reputation report

Dana Perfumes

Last 7 days

64
New reviews: 4.5
Average rating: 33
Complaints: 2
Serious

Most complaints are about ordering, booking & payment (12)
3 customers wrote that they will not come back
Your Google profile was seen 3,240 times and led to 412 actions

Emailed every week to the owner and branch managers

PDFExcel

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Seasonal hours

A reminder for Ramadan and Eid hours at each branch

Opening hours, Ramadan, Eid and holidays
Saudi occasion dates ready, and you can adjust them
Mall branches can keep the mall's hours

Dana Perfumes

Ramadan hours

Reminder: Ramadan in 30 days
Branch: 8 pm to 2 am
Mall branches: mall hours

Dana Olaya · Riyadh
Dana Hamra (mall) · Jeddah
Dana Dhahran (mall)
Dana Madinah
Dana Makkah

Ramadan hours updated on Google

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For groups and chains

Every branch. One screen.

Every branch on one screen
Ranked by what needs action; quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Know before reviews are lost.
WhatsApp alerts for low-star reviews
On WhatsApp with Badr's reply or draft, approved from your phone.
One report instead of dozens of emails
Weekly and monthly for every branch, with an Excel file.
A reminder before Ramadan and Eid
A reminder before each season, hours set on each branch's page.
Your team on one account
Colleagues on the same account, as admin or member.

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Start today

Live in 2 minutes. Badr works from day one.

1
Connect Google
The official connection to your Google Business Profile.
2
Pick your branches
All branches in one go, sorted by city and region automatically.
3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.

Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.

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One clear price per branch

Branches 1 to 3: 119 SAR
Branches 4 to 9: 99 SAR
From branch 10: 79 SAR

per branch per month. More than 20 branches? We set up a plan for you on WhatsApp.

7-day trial
Cancel anytime
Live in 2 minutes

See every detail on our siterepma.io/…/retail Get a demo with your data+966 54 686 8751

Sources: [1] PwC Voice of the Consumer 2024, Saudi Arabia findings [2] Repma analysis of Google reviews, May to October 2026. Names, reviews and replies in this deck are illustrative examples.

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