Repma
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For car dealers & service centers

Showroom sales slow down, and service is now your battle on Google

Repma answers every customer in your dealership's name, shows which center struggles with time, repairs or the invoice, and helps every center get found on Google Maps.

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Al Rowad Motors

Nasser A.

25 min ago

They said the car would be ready in two days and it stayed six, and nobody called to update me.

Badr's reply

Posted on Google

Hello Nasser, thank you for your time and for your note about the service time and the updates. We would like to hear the details, so please contact customer care on the center's number listed and we will follow up.

Al Rowad customer care · Sulay service center, Riyadh

Car dealers & service centers

Repma is a Saudi platform that runs the Google Maps profiles of car dealers, their showrooms, service centers and parts outlets. Its AI agent, Badr, replies to every new review automatically, around the clock: in Saudi White Dialect when the customer writes in Arabic and in English when they write in English, signed with the dealer and branch. Repma also sorts complaints per showroom and center into fixed topics such as repair and service, waiting time, price and staff, flags safety and other serious complaints per center, and shows every showroom and center on one screen, split by type and city. From 119 SAR per location per month with a 7-day trial. Repma does not delete reviews and never discusses invoices or warranty in a public reply.

Repma team

By the numbers

Where it slips away

Customers pick a service center on the map

When service is due, customers compare nearby centers and read the latest reviews and your replies.

  • The problem

    Two days became a week

    A customer who waited a week instead of two days writes the review from a taxi. A late reply leaves their words as the only version.

    Repma

    Badr replies to every review on time, in the dealer's tone at every center, and points the customer to customer care.

  • The problem

    The invoice is higher than the estimate

    Invoice, parts and warranty complaints turn into an argument in a public reply, and every customer after reads it.

    Repma

    Badr never discusses the invoice or warranty in a reply, and management sees price complaints per center under price and value.

  • The problem

    Showroom, service and parts in every city

    Every branch has its own Google profile, and nobody sees which service center is struggling and which showroom shines until complaints pile up.

    Repma

    The branch board splits showrooms and centers by type and city and ranks them by what needs action.

What Repma does

What Repma does for your dealership

Badr's replies

A professional reply in the dealer's name, at every center

Every reply passes fixed rules before it is published, with a different tone for each star rating. A customer who praised a service advisor hears about it; an unhappy one is pointed to customer care.

  • Saudi White Dialect or English, matching the review
  • Signed with the dealer, branch and city
  • Never discusses the invoice, warranty or parts in public
  • No compensation, discount or free service promised
Al Rowad Motors

Nasser A.

25 min ago

They said the car would be ready in two days and it stayed six, and nobody called to update me.

Badr's reply

Posted on Google

Hello Nasser, thank you for your time and for your note about the service time and the updates. We would like to hear the details, so please contact customer care on the center's number listed and we will follow up.

Al Rowad customer care · Sulay service center, Riyadh

Complaints

See whether the problem is the repair, the time or the invoice

Badr reads the original text of every review and sorts complaints into fixed topics per showroom and center, and flags serious complaints such as safety with an alert in the complaints view.

  • Repair and service, waiting time, price, staff, booking
  • Customers who wrote that they will not come back
  • Alerts for safety complaints in the complaints view
  • Each center compared with the dealer's average
Al Rowad Motors

Complaints by topic

Last 30 days
  • Waiting timeAbove usual12
  • Repair & service9
  • Price & value7
  • Staff & service6
  • Ordering, booking & payment4

Serious complaints

Safety complaints are flagged as serious per center

A review about brakes after a service or a car that broke down on the road needs quick action, not a monthly report. Repma flags it as serious in the center's complaints view, and with alerts on the review reaches your WhatsApp with Badr's reply or draft.

  • A WhatsApp alert for one- and two-star reviews, with Badr's reply or draft
  • Serious complaints flagged per branch in the complaints view
  • Open cases for every center on one screen

Repma

New review

1 star · serious complaint

Al Rowad Service Khumrah · Jeddah

«The car left service with noisy brakes and broke down on the road»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

For groups and chains

Every showroom and service center on one screen

Connect Google once and Repma brings in every branch and sorts it by city, region and format on its own. From then on every branch runs on the same rules, and you see the whole picture.

Al Rowad Motors

Branches

By what needs action

  • Al Rowad Service Sulay · Riyadh

    Sharp drop: 3.1 in the last 7 days, usually 3.9

    3.80.4

  • Al Rowad Service Khumrah · Jeddah

    Many complaints: waiting time

    4.00.2

  • Al Rowad Showroom Dammam

    Google profile not verified

    4.5±0.0

  • Al Rowad Showroom King Rd · Jeddah

    Nothing unusual

    4.60.1

  • Al Rowad Parts Qassim

    Nothing unusual

    4.4±0.0

Repma

New review

1 star · serious complaint

Al Rowad Service Khumrah · Jeddah

«The car left service with noisy brakes and broke down on the road»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what really needs action: a sudden drop, a 30-day slide, or a complaint topic well above the chain's usual. Quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Do replies arrive? You see which profile has a problem before reviews slip through.

  • WhatsApp alerts for low-star reviews

    One- and two-star reviews reach your WhatsApp with Badr's reply, or his draft and a link to approve it. Serious complaints are flagged per branch in the complaints view.

  • One report instead of dozens of emails

    A weekly and monthly report across all branches, with an Excel file, in management's inbox on Sunday morning.

  • A reminder before Ramadan and Eid

    Each branch's page reminds you before the season, you set that branch's special hours there, and the change goes straight to Google.

  • Your team on one account

    Add colleagues to the same account as admin or member, and everyone works on the same branches and reports.

Badr's fixed rules

What Badr never does in a dealer reply

  • Discuss the invoice, warranty or parts prices in public
  • Promise compensation, a discount or free service
  • Admit a technical fault management has not confirmed, or argue with the customer
  • Swear oaths or use exclamation marks
  • Ask the customer to write privately; he points them to customer care

Getting started

Live in 2 minutes

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

One clear price per branch

  • Branches 1 to 3119 SARper branch per month
  • Branches 4 to 999 SARper branch per month
  • From branch 1079 SARper branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

Start free trial

What's new in Repma

All updates

Questions

Repma for car dealers & service centers

We have showrooms, service centers and parts outlets. Can we separate them?

Yes. Repma sorts branches by city and region automatically, and you can group them, for example into showrooms, service and parts. Each group has its own ranking and comparison on the branch board.

A customer complained about the invoice. What does Badr reply?

Badr thanks the customer for the note without discussing the amount, parts or warranty in public, and points them to customer care. The remark shows for you under price and value for that center.

We have many showrooms and service centers. How do we follow them?

Every showroom and center has its own page with its reviews and complaints, and head office sees them all on the Branches page, with one weekly and monthly report and an Excel file.

Does Repma reply on car marketplaces?

No. Repma focuses on Google Maps, where customers choose the nearest showroom or service center.

Does Repma delete bad reviews?

No. Repma never deletes or buys reviews. It replies to every review and helps you find the cause of complaints, and you can report a review that breaks Google's policies from your profile.

What does Repma cost for groups and chains?

119 SAR per branch per month for up to 3 branches, 99 SAR from branch 4 to 9, and 79 SAR from branch 10. More than 20 branches get a plan on WhatsApp, and the 7-day trial covers every branch.

Related guides

Other industries

Leave Google to Badr and focus on your business

Setup takes 2 minutes, and the trial runs 7 days on all your branches.

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Sources

  1. [1]P&S Intelligence, Saudi automotive aftermarket
  2. [2]Focus2Move, Saudi car market, 2026
  3. [3]Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026

Illustrative example: Al Rowad Motors