The hotel on Google: a Saudi hospitality reply before the guest compares bookings
Repma’s digital employee Badr replies to Google reviews for Saudi hotels and resorts automatically in Saudi White Dialect after you connect Google Business Profile. Guests compare replies before they book; robotic MSA can hurt hospitality more than a short delay. Badr matches language and signs with the property name from Google. 7-day trial, no card. From 119 SAR per property per month. We do not promise a map rank or Google’s decision if the listing is suspended.
Repma team, Riyadh · Last updated: 18 August 2026
Why is a Google reply different from a Booking.com reply?
Google is a public file a guest reads before they book. Booking.com is a post-stay thread. Pasting an OTA template onto Google exposes the stencil. Badr publishes on Google Business Profile reviews only, not Expedia or Booking.com.
How does the reply protect guest privacy at a hotel?
- Do not repeat the room number or invoice detail in the public thread
- Apologize for the experience and invite contact with reception or the management number
- Match language: Arabic in hospitality dialect, English in English
- Sign with the property name and address as they appear on Google
What if the hotel listing is suspended on Google?
Auto-reply does not restore a suspended profile. Recovery is a separate service: 599 SAR per property, charged only if the appeal succeeds, and Google’s decision is never guaranteed. See the suspended-profile guide.
FAQ
Does Badr also reply on Booking.com?
No. Repma publishes on Google Business Profile reviews after connect. OTA channels stay with the hotel team.
We have suites and a meeting floor in one building. One profile?
Follow the Google listings as they exist. Each connected profile is signed with its own name. We do not merge two listings into one reply.
A guest named a staff member in a negative review. Reply with the name?
Apologize for the experience and send it to management. Do not discuss the employee by name in public.
How long is the hotel trial?
7 days, no card when eligible, on new reviews within caps. From 119 SAR after the trial.