Hotels & serviced apartments · Short deck

For hotels & serviced apartments

Would you book your own hotelafter reading its last ten reviews?

Repma answers every guest in Arabic and English, shows what keeps coming back in rooms, cleanliness and reception, and helps every property get found on Google Maps.

  • 7-day trial
  • Cancel anytime
  • Live in 2 minutes
Repma1 / 10

The reality in numbers

The market grows, and guests compare

  • +28%

    more licensed places to stay in 2025 alone, 5,937 in total

  • 22 of 39

    top Google Maps results for hotels in Riyadh and Jeddah are rated below 4.3 stars

  • 1 in 4

    hotel complaints sits inside a 4- or 5-star review, so stars alone do not tell you enough

Repma2 / 10

Where it slips away

What decides between your hotel and the one next door

  1. Guests compare hotels on Google before they book

    Repma posts on every property's profile with your photos and checks it is verified and correct.

  2. The same complaint in the same building, month after month

    Repma sorts complaints by rooms, cleanliness, reception and more for each property, and shows what keeps coming back.

  3. A bad review sits on top for days

    Repma answers every guest day and night, in Arabic or English, in one hospitality tone.

Repma3 / 10

All included

What Repma does for your hotel

One platform for your Google presence at every branch, at one price per branch.

  • A reply for every guest

    Badr, your digital employee, replies day and night, automatically or with your OK.

  • What keeps coming back

    Rooms, cleanliness, reception and more, per property.

  • Better visibility on Google Maps

    Posts with your photos, a verified profile and the right hours.

  • A report every week

    A PDF in your inbox, and Excel whenever you need it.

  • Low-star reviews on WhatsApp

    They reach you with Badr's reply or draft, if you turn it on.

  • Every property, one screen

    Sorted by what needs you first.

Repma4 / 10

Meet Badr

Badr answers your reviews in your name

Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.

  • Set each star group on its own, for example praise automatic and complaints with your OK
  • Pick the tone, the length, the signature and the contact number
  • A WhatsApp alert when a review needs you
Rahhal Hotel

Badr

Your digital employee

Badr's settings

Who replies? You decide

  • 4 and 5 starsAutomaticWith your OK
  • 3 starsAutomaticWith your OK
  • 1 and 2 starsAutomaticWith your OK
Tone
Friendly
Length
Short
Signature
Rahhal Hotel team

WhatsApp alert for reviews that matter

Rahhal Hotel

Sarah M.

12 min ago

Great location and a clean room, but the AC was loud and check-in took far too long.

Badr's reply

Posted on Google

Hi Sarah, thank you for your time and for your note about the room and check-in. We would like to hear the details, so please reach our guest relations team on the number listed and we will look into it personally.

Rahhal Hotel team · Olaya, Riyadh

Repma5 / 10

Complaints

See what keeps coming up in rooms and reception

  • Rooms and stay, cleanliness, staff, booking and payment
  • Alerts for serious incidents such as safety or discrimination
  • Guests who wrote that they will not come back
Rahhal Hotel

Complaints by topic

Last 30 days
  • Rooms & stayAbove usual14
  • Staff & service9
  • Cleanliness & hygiene7
  • Ordering, booking & payment5
  • Price & value4
Repma6 / 10

Found on Google

Get found on Google Maps

Most people choose from the first results on Google Maps. A complete, active profile, with regular replies and posts, gets found more often.

  • Posts on your profile up to twice a week, with your real photos. Approve them or let them go live on their own
  • Regular replies and posts show Google your profile is active
  • A check of every branch profile: verified, suspended or duplicate, with the right opening hours
Google Maps

Rahhal Hotel

4.6(1,284)·Open now

DirectionsCallWebsiteSave

Updates

Spacious family rooms, and breakfast from 6:30 to 10:30 am.

2 days ago

Repma profile check

  • Verified profile
  • Hours are right
  • A post every week
  • No duplicate profile
Repma7 / 10

Reports

A report every week, without asking

  • A PDF in your inbox every week, and in each branch manager's too
  • The top complaints, the serious ones, and who wrote they won't come back
  • Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group

Reputation report

Rahhal Hotel

Last 7 days
64
New reviews
4.5
Average rating
39
Complaints
2
Serious
  • Most complaints are about rooms & stay (14)
  • 3 customers wrote that they will not come back
  • Your Google profile was seen 3,240 times and led to 412 actions

Emailed every week to the owner and branch managers

PDFExcel
Repma8 / 10

For groups and chains

Every hotel. One screen.

Rahhal Hotel

Branches

By what needs action

  • Rahhal Olaya · Riyadh

    Sharp drop: 3.4 in the last 7 days, usually 4.2

    4.10.6

  • Rahhal Corniche · Jeddah

    Many complaints: rooms & stay

    4.30.2

  • Rahhal Aziziyah · Makkah

    Google profile not verified

    4.0±0.0

  • Rahhal Khobar

    Nothing unusual

    4.60.1

  • Rahhal Apartments Malqa

    Nothing unusual

    4.50.2

Repma

New review

1 star · serious complaint

Rahhal Corniche · Jeddah

«The fire exit on our floor was chained shut»

Badr's reply
Waiting for your approval
Next step
Approve or edit from your phone

  • Every branch on one screen

    Ranked by what needs action; quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Know before reviews are lost.

  • WhatsApp alerts for low-star reviews

    On WhatsApp with Badr's reply or draft, approved from your phone.

  • One report instead of dozens of emails

    Weekly and monthly for every branch, with an Excel file.

  • A reminder before Ramadan and Eid

    A reminder before each season, hours set on each branch's page.

  • Your team on one account

    Colleagues on the same account, as admin or member.

Repma9 / 10

Start today

Live in 2 minutes. Badr works from day one.

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.

Sources: [1] Ministry of Tourism, Annual Statistical Report 2025 [2] Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026 [3] Repma analysis of Google reviews, May to October 2026. Names, reviews and replies in this deck are illustrative examples.

One clear price per branch

Branches 1 to 3
119 SAR
Branches 4 to 9
99 SAR
From branch 10
79 SAR

per branch per month

More than 20 branches? We set up a plan for you on WhatsApp.

  • 7-day trial
  • Cancel anytime
  • Live in 2 minutes

Scan for the full details

repma.io/en/industries/hotels

+966 54 686 8751

Repma10 / 10

For hotels & serviced apartments

Would you book your own hotelafter reading its last ten reviews?

Repma answers every guest in Arabic and English, shows what keeps coming back in rooms, cleanliness and reception, and helps every property get found on Google Maps.

  • 7-day trial
  • Cancel anytime
  • Live in 2 minutes
Repma1 / 12

The reality in numbers

The market grows, and guests compare

  • +28%

    more licensed places to stay in 2025 alone, 5,937 in total

  • 22 of 39

    top Google Maps results for hotels in Riyadh and Jeddah are rated below 4.3 stars

  • 1 in 4

    hotel complaints sits inside a 4- or 5-star review, so stars alone do not tell you enough

Repma2 / 12

Where it slips away

What decides between your hotel and the one next door

  1. Guests compare hotels on Google before they book

    Repma posts on every property's profile with your photos and checks it is verified and correct.

  2. The same complaint in the same building, month after month

    Repma sorts complaints by rooms, cleanliness, reception and more for each property, and shows what keeps coming back.

  3. A bad review sits on top for days

    Repma answers every guest day and night, in Arabic or English, in one hospitality tone.

Repma3 / 12

All included

What Repma does for your hotel

One platform for your Google presence at every branch, at one price per branch.

  • A reply for every guest

    Badr, your digital employee, replies day and night, automatically or with your OK.

  • What keeps coming back

    Rooms, cleanliness, reception and more, per property.

  • Better visibility on Google Maps

    Posts with your photos, a verified profile and the right hours.

  • A report every week

    A PDF in your inbox, and Excel whenever you need it.

  • Low-star reviews on WhatsApp

    They reach you with Badr's reply or draft, if you turn it on.

  • Every property, one screen

    Sorted by what needs you first.

Repma4 / 12

Meet Badr

Badr answers your reviews in your name

Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.

Rahhal Hotel

Badr

Your digital employee

Badr's settings

Who replies? You decide

  • 4 and 5 starsAutomaticWith your OK
  • 3 starsAutomaticWith your OK
  • 1 and 2 starsAutomaticWith your OK
Tone
Friendly
Length
Short
Signature
Rahhal Hotel team

WhatsApp alert for reviews that matter

Repma5 / 12

A reply by Badr

A calm hotel reply, in the guest's language

Sarah M.

12 min ago
Review on Google

Great location and a clean room, but the AC was loud and check-in took far too long.

Badr's reply

Posted on Google

Hi Sarah, thank you for your time and for your note about the room and check-in. We would like to hear the details, so please reach our guest relations team on the number listed and we will look into it personally.

Rahhal Hotel team · Olaya, Riyadh

Repma6 / 12

Complaints

See what keeps coming up in rooms and reception

  • Rooms and stay, cleanliness, staff, booking and payment
  • Alerts for serious incidents such as safety or discrimination
  • Guests who wrote that they will not come back
Rahhal Hotel

Complaints by topic

Last 30 days
  • Rooms & stayAbove usual14
  • Staff & service9
  • Cleanliness & hygiene7
  • Ordering, booking & payment5
  • Price & value4
Repma7 / 12

Found on Google

Get found on Google Maps

Most people choose from the first results on Google Maps. A complete, active profile, with regular replies and posts, gets found more often.

Google Maps

Rahhal Hotel

4.6(1,284)·Open now

DirectionsCallWebsiteSave

Updates

Spacious family rooms, and breakfast from 6:30 to 10:30 am.

2 days ago

Repma profile check

  • Verified profile
  • Hours are right
  • A post every week
  • No duplicate profile
Repma8 / 12

Reports

A report every week, without asking

  • A PDF in your inbox every week, and in each branch manager's too
  • The top complaints, the serious ones, and who wrote they won't come back
  • Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group

Reputation report

Rahhal Hotel

Last 7 days
64
New reviews
4.5
Average rating
39
Complaints
2
Serious
  • Most complaints are about rooms & stay (14)
  • 3 customers wrote that they will not come back
  • Your Google profile was seen 3,240 times and led to 412 actions

Emailed every week to the owner and branch managers

PDFExcel
Repma9 / 12

For groups and chains

Every hotel. One screen.

  • Every branch on one screen

    Ranked by what needs action; quiet branches fold away.

  • Google profile check per branch

    Verified? Suspended? Duplicate? Know before reviews are lost.

  • WhatsApp alerts for low-star reviews

    On WhatsApp with Badr's reply or draft, approved from your phone.

  • One report instead of dozens of emails

    Weekly and monthly for every branch, with an Excel file.

  • A reminder before Ramadan and Eid

    A reminder before each season, hours set on each branch's page.

  • Your team on one account

    Colleagues on the same account, as admin or member.

Repma10 / 12

Start today

Live in 2 minutes. Badr works from day one.

  1. 1

    Connect Google

    The official connection to your Google Business Profile.

  2. 2

    Pick your branches

    All branches in one go, sorted by city and region automatically.

  3. 3

    Badr gets to work

    He replies to every new review, sorts complaints and prepares reports from day one.

Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.

Repma11 / 12

One clear price per branch

Branches 1 to 3
119 SAR
Branches 4 to 9
99 SAR
From branch 10
79 SAR

per branch per month. More than 20 branches? We set up a plan for you on WhatsApp.

  • 7-day trial
  • Cancel anytime
  • Live in 2 minutes
See every detail on our siterepma.io/…/hotelsGet a demo with your data+966 54 686 8751

Sources: [1] Ministry of Tourism, Annual Statistical Report 2025 [2] Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026 [3] Repma analysis of Google reviews, May to October 2026. Names, reviews and replies in this deck are illustrative examples.

Repma12 / 12