For hotels & serviced apartments

Would you book your own hotelafter reading its last ten reviews?

Repma answers every guest in Arabic and English, shows what keeps coming back in rooms, cleanliness and reception, and helps every property get found on Google Maps.

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The reality in numbers

The market grows, and guests compare

+28%
more licensed places to stay in 2025 alone, 5,937 in total
22 of 39
top Google Maps results for hotels in Riyadh and Jeddah are rated below 4.3 stars
1 in 4
hotel complaints sits inside a 4- or 5-star review, so stars alone do not tell you enough

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Where it slips away

What decides between your hotel and the one next door

Guests compare hotels on Google before they book
Repma posts on every property's profile with your photos and checks it is verified and correct.
The same complaint in the same building, month after month
Repma sorts complaints by rooms, cleanliness, reception and more for each property, and shows what keeps coming back.
A bad review sits on top for days
Repma answers every guest day and night, in Arabic or English, in one hospitality tone.

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All included

What Repma does for your hotel

One platform for your Google presence at every branch, at one price per branch.

A reply for every guest
Badr, your digital employee, replies day and night, automatically or with your OK.
What keeps coming back
Rooms, cleanliness, reception and more, per property.
Better visibility on Google Maps
Posts with your photos, a verified profile and the right hours.
A report every week
A PDF in your inbox, and Excel whenever you need it.
Low-star reviews on WhatsApp
They reach you with Badr's reply or draft, if you turn it on.
Every property, one screen
Sorted by what needs you first.

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Meet Badr

Badr answers your reviews in your name

Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.

Rahhal Hotel

Badr

Your digital employee

Badr's settings

Who replies? You decide

4 and 5 starsAutomaticWith your OK
3 starsAutomaticWith your OK
1 and 2 starsAutomaticWith your OK

Tone: Friendly
Length: Short
Signature: Rahhal Hotel team

WhatsApp alert for reviews that matter

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A reply by Badr

A calm hotel reply, in the guest's language

Sarah M.

12 min ago

Review on Google

Great location and a clean room, but the AC was loud and check-in took far too long.

Badr's reply

Posted on Google

Hi Sarah, thank you for your time and for your note about the room and check-in. We would like to hear the details, so please reach our guest relations team on the number listed and we will look into it personally.

Rahhal Hotel team · Olaya, Riyadh

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Complaints

See what keeps coming up in rooms and reception

Rooms and stay, cleanliness, staff, booking and payment
Alerts for serious incidents such as safety or discrimination
Guests who wrote that they will not come back

Rahhal Hotel

Complaints by topic

Last 30 days

Rooms & stayAbove usual14
Staff & service9
Cleanliness & hygiene7
Ordering, booking & payment5
Price & value4

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Found on Google

Get found on Google Maps

Most people choose from the first results on Google Maps. A complete, active profile, with regular replies and posts, gets found more often.

Google Maps

Rahhal Hotel

4.6(1,284)·Open now

DirectionsCallWebsiteSave

Updates

Spacious family rooms, and breakfast from 6:30 to 10:30 am.

2 days ago

Repma profile check

Verified profile
Hours are right
A post every week
No duplicate profile

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Reports

A report every week, without asking

A PDF in your inbox every week, and in each branch manager's too
The top complaints, the serious ones, and who wrote they won't come back
Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group

Reputation report

Rahhal Hotel

Last 7 days

64
New reviews: 4.5
Average rating: 39
Complaints: 2
Serious

Most complaints are about rooms & stay (14)
3 customers wrote that they will not come back
Your Google profile was seen 3,240 times and led to 412 actions

Emailed every week to the owner and branch managers

PDFExcel

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For groups and chains

Every hotel. One screen.

Every branch on one screen
Ranked by what needs action; quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Know before reviews are lost.
WhatsApp alerts for low-star reviews
On WhatsApp with Badr's reply or draft, approved from your phone.
One report instead of dozens of emails
Weekly and monthly for every branch, with an Excel file.
A reminder before Ramadan and Eid
A reminder before each season, hours set on each branch's page.
Your team on one account
Colleagues on the same account, as admin or member.

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Start today

Live in 2 minutes. Badr works from day one.

1
Connect Google
The official connection to your Google Business Profile.
2
Pick your branches
All branches in one go, sorted by city and region automatically.
3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.

Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.

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One clear price per branch

Branches 1 to 3: 119 SAR
Branches 4 to 9: 99 SAR
From branch 10: 79 SAR

per branch per month. More than 20 branches? We set up a plan for you on WhatsApp.

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See every detail on our siterepma.io/…/hotels Get a demo with your data+966 54 686 8751

Sources: [1] Ministry of Tourism, Annual Statistical Report 2025 [2] Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026 [3] Repma analysis of Google reviews, May to October 2026. Names, reviews and replies in this deck are illustrative examples.

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