How to reply to a Google review
To reply manually: open Google Business Profile, read the full review, write in the reviewer’s language, thank or apologize without promising a discount, and give a private contact path. To do this automatically in Saudi dialect, connect Repma; Badr publishes on new reviews. 7-day trial, no card.
Repma team, Riyadh · Last updated: 17 August 2026
Manual checklist
- Read the review to the end before writing
- Match language: Saudi hospitality Arabic, or English for English
- Negative: apologize for the experience and point to management
- Positive: a short thank-you without hype
- Check you did not promise a gift or a map rank
- Publish from an account that is allowed to reply
Common mistakes
- One template for every guest
- Arguing in the public thread
- Forgetting a signature or the branch name
FAQ
How long should a reply be?
Short: one paragraph that addresses the note, then a signature.
Should I reply to every review?
Replying to new reviews protects reputation. That is what Badr covers after connect.
Can I paste ChatGPT text?
You can, with dialect and promise risk. See the ChatGPT comparison page.
How do I automate this?
Repma account plus Google Business Profile. From 119 SAR per location per month after the trial.