For dental clinics & centers

Patients rarely complain about the dentist.They complain about the wait.

Repma shows you whether it's booking, waiting or cost at each branch, answers every patient by healthcare rules and keeps every clinic's Google profile right.

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The reality in numbers

Reviews split: 5 stars or 1

84%
of dental patients in Jeddah said online reviews are important or very important when choosing a clinic
1 in 4
Google reviews of dental clinics is a 1-star review; ratings split between 5 stars and 1
1 in 10
negative reviews is about the treatment result; the rest is waiting, booking, trust, manner and cost

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Where it slips away

Patients judge the clinic before they sit in the chair

The 5 pm appointment starts at 6
Repma shows the branch where waiting and booking complaints run above usual, and on which days and times.
Patients compare clinics on Google before they book
Repma makes sure every clinic profile is verified and complete with the right hours, and answers every patient.
A reply that gives away the treatment
Repma never names a treatment or a dentist in a reply, and sensitive replies wait for your approval.

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All included

What Repma does for your clinic

One platform for your Google presence at every branch, at one price per branch.

A reply for every patient
Badr, your digital employee, replies by healthcare rules, automatically or with your OK.
Approval first
Sensitive replies wait for your OK before they go out.
Where patients struggle
Waiting, booking, cost or manner, per branch.
Better visibility on Google Maps
A verified, complete profile and the right hours for every branch.
A report every week
A PDF in your inbox, and Excel whenever you need it.
Low-star reviews on WhatsApp
They reach you with Badr's reply or draft, if you turn it on.

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Meet Badr

Badr answers your reviews in your name

Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.

Najd Smile Centers

Badr

Your digital employee

Badr's settings

Who replies? You decide

4 and 5 starsAutomaticWith your OK
3 starsAutomaticWith your OK
1 and 2 starsAutomaticWith your OK

Tone: Friendly
Length: Short
Signature: Najd Smile team

WhatsApp alert for reviews that matter

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A reply by Badr

A calm reply that protects patient privacy

Abdulrahman

20 min ago

Review on Google

My appointment was at 5 and I got in at 6:15, and nobody apologized or told me why.

Badr's reply

Posted on Google

Hello Abdulrahman, thank you for your time and for your note about the waiting time. We would like to hear the details, so please contact us on the clinic's number listed and we will follow up directly.

Najd Smile team · Hittin, Riyadh

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Complaints

See why patients leave one star

Waiting time, booking and payment, staff, medical care
When a complaint repeats: which day and which time
Patients who wrote that they will not come back

Najd Smile Centers

Complaints by topic

Last 30 days

Waiting timeAbove usual13
Ordering, booking & payment9
Price & value6
Staff & service5
Medical care3

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Found on Google

Get found on Google Maps

Most patients choose from the first results on Google Maps. A complete, active profile, with a reply on every review, gets found more often.

Google Maps

Najd Smile Centers

4.6(1,284)·Open now

DirectionsCallWebsiteSave

Abdulrahman

My appointment was at 5 and I got in at 6:15, and nobody apologized or told me why.

Response from the owner

Repma profile check

Verified profile
Hours are right
Every review answered
No duplicate profile

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Reports

A report every week, without asking

A PDF in your inbox every week, and in each branch manager's too
The top complaints, the serious ones, and who wrote they won't come back
Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group

Reputation report

Najd Smile Centers

Last 7 days

64
New reviews: 4.5
Average rating: 36
Complaints: 2
Serious

Most complaints are about waiting time (13)
3 customers wrote that they will not come back
Your Google profile was seen 3,240 times and led to 412 actions

Emailed every week to the owner and branch managers

PDFExcel

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For groups and chains

Every clinic. One screen.

Every branch on one screen
Ranked by what needs action; quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Know before reviews are lost.
WhatsApp alerts for low-star reviews
On WhatsApp with Badr's reply or draft, approved from your phone.
One report instead of dozens of emails
Weekly and monthly for every branch, with an Excel file.
A reminder before Ramadan and Eid
A reminder before each season, hours set on each branch's page.
Your team on one account
Colleagues on the same account, as admin or member.

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Start today

Live in 2 minutes. Badr works from day one.

1
Connect Google
The official connection to your Google Business Profile.
2
Pick your branches
All branches in one go, sorted by city and region automatically.
3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.

Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.

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One clear price per branch

Branches 1 to 3: 119 SAR
Branches 4 to 9: 99 SAR
From branch 10: 79 SAR

per branch per month. More than 20 branches? We set up a plan for you on WhatsApp.

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See every detail on our siterepma.io/…/dental-clinics Get a demo with your data+966 54 686 8751

Sources: [1] Dental patient survey in Jeddah, 2019 [2] Saudi Dental Journal 2024: 285 clinics, 34,931 Google reviews. Names, reviews and replies in this deck are illustrative examples.

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