For medical centers & polyclinics

What does a patient seewhen they search for you tonight?

Repma answers patients by healthcare rules, holds sensitive replies for your approval, shows where patients struggle and keeps every branch's Google profile right.

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The reality in numbers

Patients choose from reviews

79%
of Riyadh residents use Google as their first source of health information
54%
use online ratings and reviews to choose a doctor or a health facility
23 of 39
top Google Maps results for medical centers in Riyadh and Jeddah are rated below 4.3 stars

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Where it slips away

In healthcare, every public word counts

One careless reply can expose a patient
Repma never confirms a visit or names a doctor or treatment in a reply, and sensitive replies wait for your approval.
Patients complain about waiting, not medicine
Repma shows which branch has more waiting, booking or reception complaints than usual, and when.
Patients choose the center on Google Maps
Repma makes sure every branch profile is verified and complete with the right hours, and answers every patient.

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All included

What Repma does for your medical center

One platform for your Google presence at every branch, at one price per branch.

A reply for every patient
Badr, your digital employee, replies by healthcare rules, automatically or with your OK.
Approval first
Sensitive replies wait for your OK before they go out.
Where patients struggle
Waiting, booking, reception or cost, per branch.
Better visibility on Google Maps
A verified, complete profile and the right hours for every branch.
A report every week
A PDF in your inbox, and Excel whenever you need it.
Low-star reviews on WhatsApp
They reach you with Badr's reply or draft, if you turn it on.

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Meet Badr

Badr answers your reviews in your name

Badr is a digital employee inside Repma. He reads every new Google review and writes the reply in your business's name, signed by the branch, in Saudi Arabic or English to match the customer.

Salamtak Medical

Badr

Your digital employee

Badr's settings

Who replies? You decide

4 and 5 starsAutomaticWith your OK
3 starsAutomaticWith your OK
1 and 2 starsAutomaticWith your OK

Tone: Friendly
Length: Short
Signature: Patient relations

WhatsApp alert for reviews that matter

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A reply by Badr

A professional reply that protects patient privacy

Huda S.

15 min ago

Review on Google

The doctor was excellent, but I waited an hour despite having an appointment, and reception never answers the phone.

Badr's reply

Posted on Google

Hello, thank you for your time and for your note about the waiting time and reaching reception. We would like to hear more, so please contact our patient relations team on the number listed and we will look into it.

Patient relations · Salamtak Medical, Yasmin

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Complaints

See where patients struggle: booking, waiting or reception

Medical care, waiting time, booking and payment, staff, cleanliness
When a complaint repeats: which day and which time
Alerts for serious incidents in the complaints view

Salamtak Medical

Complaints by topic

Last 30 days

Waiting timeAbove usual16
Ordering, booking & payment10
Staff & service8
Medical care5
Cleanliness & hygiene2

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Found on Google

Get found on Google Maps

Most patients choose from the first results on Google Maps. A complete, active profile, with a reply on every review, gets found more often.

Google Maps

Salamtak Medical

4.6(1,284)·Open now

DirectionsCallWebsiteSave

Huda S.

The doctor was excellent, but I waited an hour despite having an appointment, and reception never answers the phone.

Response from the owner

Repma profile check

Verified profile
Hours are right
Every review answered
No duplicate profile

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Reports

A report every week, without asking

A PDF in your inbox every week, and in each branch manager's too
The top complaints, the serious ones, and who wrote they won't come back
Download any period as PDF or Excel, in Arabic, English or both, with one combined report for the whole group

Reputation report

Salamtak Medical

Last 7 days

64
New reviews: 4.5
Average rating: 41
Complaints: 2
Serious

Most complaints are about waiting time (16)
3 customers wrote that they will not come back
Your Google profile was seen 3,240 times and led to 412 actions

Emailed every week to the owner and branch managers

PDFExcel

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For groups and chains

Every branch. One screen.

Every branch on one screen
Ranked by what needs action; quiet branches fold away.
Google profile check per branch
Verified? Suspended? Duplicate? Know before reviews are lost.
WhatsApp alerts for low-star reviews
On WhatsApp with Badr's reply or draft, approved from your phone.
One report instead of dozens of emails
Weekly and monthly for every branch, with an Excel file.
A reminder before Ramadan and Eid
A reminder before each season, hours set on each branch's page.
Your team on one account
Colleagues on the same account, as admin or member.

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Start today

Live in 2 minutes. Badr works from day one.

1
Connect Google
The official connection to your Google Business Profile.
2
Pick your branches
All branches in one go, sorted by city and region automatically.
3
Badr gets to work
He replies to every new review, sorts complaints and prepares reports from day one.

Badr never promises compensation, never admits a fault you have not confirmed and never asks for private messages.

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One clear price per branch

Branches 1 to 3: 119 SAR
Branches 4 to 9: 99 SAR
From branch 10: 79 SAR

per branch per month. More than 20 branches? We set up a plan for you on WhatsApp.

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See every detail on our siterepma.io/…/medical-centers Get a demo with your data+966 54 686 8751

Sources: [1] Riyadh resident survey, Int. J. Community Med. Public Health, 2025 [2] Top 20 Google Maps results for the search in Riyadh and Jeddah, October 2026 [3] Ministry of Health, advertising rules for private health facilities. Names, reviews and replies in this deck are illustrative examples.

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