Repma team2 changes
Customer complaints from Google reviews, sorted by area
The new Complaints page shows on one screen what bothers your customers, what they praise and what they wish for. Badr reads your Google reviews from the last 30 days, sorts every point into a clear area and flags serious incidents first.
- Complaints
Complaints
Complaints by area instead of reading every review
Badr reads the original text of every review from the last 30 days in the guest's language, separates complaints from praise and wishes, and sorts them into areas such as waiting time, staff, the core service, cleanliness and price. For each area you see the number of complaints and the change from the previous period, and every point carries a word-for-word quote with its star rating.
Complaints
Serious incidents and lost guests first
Serious incidents appear at the top together with the review that mentions them, followed by guests who wrote that they will not come back and their main complaint. You also see staff mentioned by name with their count of praise and complaints, and a button takes you straight to the review so you can reply.
Read about the feature
In-depth guides to the features in this update.
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